Question about Brother MFC-5840CN All-In-One InkJet Printer

2 Answers

UNABLE TO CLEAN MEMO - Brother MFC-5840CN All-In-One InkJet Printer

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  • handshosesup Jul 13, 2010

    RECEIVED UNABLE TO CLEAN MEMO ON A BROTHER MFC 5840 CNZ

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2 Answers

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Can you please describe your problem with your mfc-5840cn in more detail?
Thank you,
Lee

Posted on Jul 13, 2010

  • 2 more comments 
  • handshosesup Jul 13, 2010

    BROTHER MFC 5840 CNZ WILL NOT PRINT OR RECEIVE A FAX a NOTICE COMES UP IN DISPLAY THAT READS " UNABLE TO CLEAN"

  • handshosesup Jul 13, 2010

    UNABLE TO RECEIVE FAXES AND "UNABLE TO CLEAN" APPEARS IN LED DISPLAY. hAVE CLEAN OUT DEBRE AND STILL RECEIVING ERROR MEASSAGE "UNABLE TO CLEAN"

  • Lee A.
    Lee A. Jul 14, 2010

    Is there an error number after the unable to clean message on the lcd screen?
    thank you,
    Lee


  • Lee A.
    Lee A. Jul 14, 2010

    Here are the steps that should fix your problem:
    - Printer off
    - Switch on the printer while holding down the
    “menu”button until all the leds are flashing on/off. Now you are in
    “maintenance” mode.
    - press 80
    - press the “mono start” button
    several times until you see “purge: xxxx”
    - press “2783” in order to
    reset the purge counter. You will see: “purge:0000”
    - press the
    "stop" button.
    - press “99” to exit the maintenance mode.

    Thank you,
    Lee



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I searched under 'Unable to Clean Memo' and each word invidiually and nothing came up on the following information site for Brother.com:

http://welcome.solutions.brother.com/bsc/public/us/us/en/doc/manual_index.html?reg=us&c=us&lang=en&prod=mfc5840cn_all&dlid=&flang=English&type2=-1

Posted on Jul 13, 2010

  • Duane Wong
    Duane Wong Jul 13, 2010

    Do you mean 'unable to clean' message on your computer screen or on the printer itself as a code?

    Because, I could not find 'unable to clean' on the printer itself.

    It might be a message on the computer screen in which case you need to make sure the printer has the latest driver for windows 7 or windows vista whichever you have (or xp), and that the firmware is up to date, which is all downloadable for free from the brother site for free.



    I gave you a link for it above.

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