Question about Western Digital My Passport Essential 500GB External USB 20 Portable Red 500 GB Hard Drive
I am having trouble with a Western Digital 500G Passport External hard drive. When I connect to the computer, the light goes on, fan on, there is a noise indicating connection and a bubble that pops up recognizing the drive on the computer. Howefver, I am unable to find/open the drive in "my computer" or disk management and I can't access any of my data. I tried using different cables and connecting to different computers. The drive does not show up in Disk Management or on WD's "Data Lifeguard" software, but the drive does turn on, connect, and it does show up under "Device Manager".
Is there any way for me to access/recover my data?
Thank you for your time and help!
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Posted on Jan 02, 2017
your hard drive is had it its common these size hard drive fail after a period of time but if you took the hard drive out static from you body could of damage the HD cannot be fix
Posted on Jul 18, 2008
You need to have the WD Sync program on your computer; you can get it from your WD Passport, or, over the Internet. Once you have the software on your computer, you can synchronize.
WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
backup drive; it is NOT !
As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."
This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".
Posted on Jan 18, 2009
you may have a FAT32/NTFS format problem between your wd500 and your pc. or differently formatted partitions. right click on their device letters on 'my computer' and look at 'properties'. should tell you how they're formatted and # of partitions, etc.
just a guess!
Posted on Sep 29, 2009
If you've tried removing the disk-drive from the casing, and attaching it as a "slave" drive in some desktop computer, and you still have the problem, then you have a _BIG_ problem. Search online for a professional (and not inexpensive!) "Data Recovery Service". They should be able to disassemble and repair your disk-drive, just long-enough to extract all your precious files, and copy the files to DVD-recordable media or to a brand-new disk-drive.
Posted on Jan 07, 2010
You've tried different USB cables; so, that cannot be the problem.
You've tried connecting to different computers; so, the problem is _not_ your computer.
What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.
Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.
FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.
Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.
Posted on Apr 05, 2010
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