Question about Logitech Cordless Internet Handset Phone

5 Answers

I'm running 64x windows 7 and since I upgraded to Skype 4.2 my Logitech Cordless Internet Handset Phone software gets stuck at the "searching for Skype" stage. Anyone know how to get through this?

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  • stfakas Jul 13, 2010

    This solution was copied and pasted from Amazonhttp://www.amazon.com/Logitech-980590-04...
    and it doesn't work

  • stfakas Jul 13, 2010

    It doesn't work

  • stfakas Jul 14, 2010

    It doesn't work

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Hi,
There can be a possibility of the corruption while updation.. A fresh installation will solve the problem... After uninstalling the software clean your all drives too. For cleaning , go to START -> RUN and type "cleanmgr" .... after cleaning install fresh version....
Hope this has helped you.. Thanks

Posted on Jul 14, 2010

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For "upgrade your operating system" message, you should find the .exe file and right click>properties then in compatibility tab change it to XP. But anyway this phone doesn't get incoming calls in Vista. I am gonna return it. I had the same problem, the phone comes with a setup disk designed for XP and before, logitech have a download for vista users at the following address www.logitech.com/index.cfm/438/233&cl=nz,en After installing this and and doing some reseting my phone works, however in hindsight I would recommend against purchasing this particular phone, as it's sound quality is not as good as I expected. install updated driver for vista available on logitech site and uninstall messenger live (computer requires rebooting). messenger live has compatibility issues. Handset shows DISCONNECTED. On Logitech support page lookup document 6674 (search). Boot computer with minimum og services and programs running. Start Logitech handset program - this starts skype. the handset will disconnect. As soon I start the new LIVE MESSENGER BETA - the hanset disconnect. Therefor I installed a msn messenger extension in Skype extras. This gives me the opertunity to use msn messenger without using the LIVE MESSENGER PROGRAM - if I do - Logitech Handset will not work. get the last vista driver....www.logitech.com/index.cfm/438/233&cl=nz,en than go, start - all programs -click on logitech. on logitech internet handset click with right side of mause, then select properties and click on security. on "group or users names" activate " everyone" than "edit". on next page on "permission for everyone" under "allow" activate " full control". in the end you just need to make the default sounds to the headset in skype. hope it will help!

Posted on Jul 13, 2010

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Hello,

You can uninstall the Skype Application and reinstall it in compatiblity mode and chose XP. To do this right click on the install exe and go to the compatibility tab/section and from the drop down chose XP. Then try reinstalling it.


Thanks for contacting Fixya.

Posted on Jul 13, 2010

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Hello.

Give this a try (from Skype support):

Select Start & then search C:\Program Files\Skype\Phone\

or right click on your skype desktop icon & go to properties. then click on the icon "open file location"

then right click on "Skype.exe" go to properties / compatibility & tick the box "run this program in comp mode for"

Hope this helps.

Posted on Jul 13, 2010

  • NinaE Jul 13, 2010

    Have you tried downgrading to the former Skype version ??

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Hello,

I will like you to know that Logitech doesn't support Skype 4.2, I was running Skype 4.2 (latest-and-greatest version) and on my system all of a sudden the phone acted as if Skype was not running on my PC (showing "Skype Offline"). I tried installing it on my laptop using the version of Skype that came with the phone (ver.2.4 look for installskype.exe in the applications folder on the CD) and then the phone worked. Then I updated Skype on the laptop to 4.2 and....the phone becomes a brick again.

I wound up uninstalling everything from my PC and reinstalling the 2.4 version and then turned off any automatic updates and it seems to work.

So unless you don't mind being stuck on an old version of Skype, it's fine, but otherwise, it is not compatible with Skype 4.2.

Take care.

Posted on Jul 13, 2010

  • stfakas Jul 13, 2010

    Hello,



    Downgrading was also the suggestion of the Skype team but whan I tried to install the latest working version (3.8) Skype wouldn't run and I got a message asking me to upgrade my operating system. So it seems that this is not going to work.

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http://support.microsoft.com/kb/301911/en-us

Make sure you do nothing for the graphics option or it will mess up your settings. Also, enable the "always run in compatibility mode" option.

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I just fixed this issue.

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Handset shows DISCONNECTED.
On Logitech support page lookup document 6674 (search).
Boot computer with minimum og services and programs running.
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the handset will disconnect.
As soon I start the new LIVE MESSENGER BETA - the hanset disconnect.
Therefor I installed a msn messenger extension in Skype extras.
This gives me the opertunity to use msn messenger without using the LIVE MESSENGER PROGRAM - if I do - Logitech Handset will not work.

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