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In the middle of printing error popped up on computer stating "tri color print cartridge has problem. I replaced the color cartridge with a new one and got the same message again. What can I do? rmw
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on ours the cartridges click twice to be fully seated..there are 4 cartridges in this one.. if one is not all the way down, it will error..in extreme cases if all the cartridges are in place..unplug the unit and reboot it..
You should always mention the printer model as well as what operating system you use.
This is what i found on LEXMARK's website about your error, and it seems you have one or 2 faulty cartridges, or you are using compatible cartridges instead of Lexmark Originals:
Problem
Error messages; Error: "Cartridge Error 50C"; Cartridge error; Black cartridge missing; Color cartridge missing
Solution
Cartridge Error 50C Your print cartridge has shorted.
Power off your All-in-One and unplug it.
Plug in your All-in-One again and turn it on.
Uninstall and then reinstall your cartridges.
If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
Error: Black Cartridge Missing The black cartridge is not installed. (Install cartridge PN 82) Error: Color Cartridge Missing The color cartridge is not installed (Install cartridge PN 83) Cartridge Error Complete the following instructions:
Power off your All-in-One.
Use both hands to lift up the scanner unit until the scanner support holds it open.
Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
Remove the color print cartridge.
Lower the scanner unit until it is completely closed.
If the error message reappears, replace the black print cartridge with a new print cartridge. If it does not repeat steps 1-3 and then go to step 7.
Reinstall the color cartridge and remove the black print cartridge.
Lower the scanner unit until it is completely closed.
If the error message occurs again, replace the color cartridge.
If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
Lower the scanner unit until it is completely closed.
If you receive the error message again, replace both cartridges.
Error messages; Error: "Cartridge Error 50C"; Cartridge error; Black cartridge missing; Color cartridge missing
Solution
Cartridge Error 50C Your print cartridge has shorted.
Power off your All-in-One and unplug it.
Plug in your All-in-One again and turn it on.
Uninstall and then reinstall your cartridges.
If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
Error: Black Cartridge Missing The black cartridge is not installed. (Install cartridge PN 82) Error: Color Cartridge Missing The color cartridge is not installed (Install cartridge PN 83) Cartridge Error Complete the following instructions:
Power off your All-in-One.
Use both hands to lift up the scanner unit until the scanner support holds it open.
Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
Remove the color print cartridge.
Lower the scanner unit until it is completely closed.
If the error message reappears, replace the black print cartridge with a new print cartridge. If it does not repeat steps 1-3 and then go to step 7.
Reinstall the color cartridge and remove the black print cartridge.
Lower the scanner unit until it is completely closed.
If the error message occurs again, replace the color cartridge.
If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
Lower the scanner unit until it is completely closed.
If you receive the error message again, replace both cartridges.
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Lights Flashing on the Lexmark Z815/ Z816 Color Jetprinter
ID: ENUS17112
This document does not apply directly to your Lexmark Z615
First count the number of times the light on the front of your printer flashes.
Then refer to the table below for information about the error condition and recommended recovery procedures.
Number of FlashesError ConditionError Recovery
2
Carrier Stall: The movement of the print cartridge carrier has been obstructed.
Remove any objects blocking the carrier path.
4
Print Incomplete: The print cartridge carrier stopped in the middle of a print job due to obstruction.
Remove any objects blocking the carrier path.
12
Cartridge Short: The printer has detected a short circuit in a cartridge.
Turn the printer off.
Open the front cover.
Turn the printer back on.
Remove the color cartridge.
Close the cover. If there are no flashing lights, the color cartridge is short-circuited.
Remove the black cartridge and then reinsert the color cartridge.
If there is no error indicated by flashing lights, the black cartridge is short-circuited.
If you continue to receive an error indicated by flashing lights, both cartridges are short-circuited.
Is that an error code "Cartridge Error 50C" ? If so, see below....
Cartridge Error 50C: Your print cartridge has shorted. 1. Power off your All-in-One and unplug it. 2. Plug in your All-in-One again and turn it on. 3. Uninstall and then reinstall your cartridges. 4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
Error: Black Cartridge Missing - The black cartridge is not installed. (Install cartridge PN 82) Error: Color Cartridge Missing - The color cartridge is not installed (Install cartridge PN 83)
Cartridge Error: Complete the following instructions: 1. Power off your All-in-One. 2. Use both hands to lift up the scanner unit until the scanner support holds it open. 3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy. 4. Remove the color print cartridge. 5. Lower the scanner unit until it is completely closed. 6. If the error message reappears, replace the black print cartridge with a new print cartridge. If it does not repeat steps 1-3 and then go to step 7. 7. Reinstall the color cartridge and remove the black print cartridge. 8. Lower the scanner unit until it is completely closed. 9. If the error message occurs again, replace the color cartridge. 10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges. 11. Lower the scanner unit until it is completely closed. 12. If you receive the error message again, replace both cartridges.
Access your printer properties and try preforming a print head or printer cartidge clean and on the machine try the print cartridge aligniment procedure.
If after you try both of those I suspect there is an issue with the print head. If that is the case an ink jet printer is not worth repairing.
You know, I'm not going to read the other solution. I know 100% FOR SURE, when a cartridge fails, it is dead and there is nothing you can do about it, but there is a good side. HP ink cartridges have a year warranty. Call them and tell them it failed, they'll send you a new one!
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