Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Error message rx paper tray full but here is no paper the machine at all.

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  • 239 Answers

On this machine there is a paper actuator that senses paper. It is located just next to the paper feel roll. Pull out the tray and look above and see if it is moving up and down. It is like a plastic lever. Becareful not to break it.
If ok, take out the drum and toner moduals. Unplug the machine
Pull out the paper trays.
and put the machine on it's backside so the underpart of the machine can be viewed.
Check to see if the lever is moving correct. Check if the plug to the sensor is connected properly.
If all checks ok, suspect that sensor is not working correctly and might need to be replaced.
This does go directly to the main board, it is not often the main board goes out for this problem, but anything can happen in electronics.
Good luck.

Posted on Aug 23, 2010

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Posted on Jan 02, 2017

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SOURCE: rx tray full remove paper

That is an easy one.
Look into the area where the paper comes out. You have to look toward the upper rear area rear area. There is a white plastic flag, about 2 inches wide and 1 inch in height.
On each side of it you will see 2 areas where the shaft snaps into, that flag has popped out of those clips and is not seeing the sensor making the machine think there is a piece of paper in the output tray.
Reach in and gently maneuver that back into position and carefully snap it back into place.
That is an odd shaped actuator you can't see, but with some patience you can snap it back into place. Maybe also gently take a pair of needle nose pliers and slightly tighten those clips that it snaps into. I suggest that with a lot of concern so that you do not snap the plastic clips, they are part of the frame that if broken would be expensive to replace. Use your discretion as to whether they need to be tightened. If it snaps back in and feels solid DO NOT try to tighten them please.

Posted on Jan 03, 2008

  • 215 Answers

SOURCE: Message keeps paper tray is full and it is full.

pull cassette out and look inside the cassette bay on the left side. there is a white gear that lifts up your paper. that might have come unseated. make sure its seated in right by pushing it back in. last but not least, make sure you don't have your rear paper stopper in cassette pushing paper too hard against the front of cassette preventing paper from raising up.

Posted on Mar 27, 2009

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hth,
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That sensor is a black sensor that should be located just at the point where the paper exits the machine, above where the paper comes out. Blow some compressed air on the sensor to try to clean it off and see if that clears your error message.

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