Question about NorStar Meridian M7310 Phone

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What module do I need to purchase to get called ID on my M7310

We have the NorStar PBX 616 system with the M7310 phones. We do not have called ID. Is there a module you need to purchase for this system?

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The Norstar 616 system was made before CLID was readily available. You could however, purchase a Nortel CICS system with CLID card(s). CI trunk cards handle up to 4 lines per card making the capacity of the system 8 lines by 16 stations.The CICS system will work with the existing m7310 sets you have so you wouldn't have to incur the cost of new telephones.

Posted on Jul 13, 2010

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1 Answer

CANT GET CALLER ID TO WORK ON NORSTAR M7310 PHONE IS IT CAPABLE


This feature requires a class trunk card in the phone system to pass Caller ID.

Jan 17, 2013 | NorStar M7310 Corded Phone

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Caller ID not working on Norstar terminal using line dedicated to fax and phone


You must have latest software to have Caller ID
You must have a Caller ID line card
Caller ID must be programmed on the phone to allow it
Caller ID signal from carrier is sent between 1st and 2nd call

FYI on the fax: Analog ports (ATA's) on the Norstar system do not show Caller ID, instead you would need to use a line share device that supports caller id such as the STICK.

Oct 25, 2012 | NorStar M7310 Corded Phone

1 Answer

Given we don't have the light to indicate a voicemail, how do we know we have one without checking it constantly?


The M7310 will display "Message for you" on the LCD screen when you have a message, provided that the Voice Mail system is configured to provide indication to the phone.

The exact steps to do this will depend on what kind of Voice Mail system you are using on your Nortel PBX.

Apr 12, 2011 | NorStar M7310 Phone

1 Answer

2 lines in use with no-one on them


This can happen if you transfer a call from outside to another outside line, or if somone has their phone set to forward to an outside line (like a cell phone)

Also, if you do not have "Disconnect Supervision" on your trunks and "Clear on Disconnect" (COD) set by the phone company, this can happen.

This sort of fix is usually done by a telephone professional, but you can do it if you specify the model number of the PBX that you have.

To clear the lines, you either need to reboot the PBX or temporarily disconnect the lines from the PBX.

Mar 21, 2011 | NorStar M7310 Corded Phone

1 Answer

Incoming calls only ring on one phone!


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Jun 11, 2010 | NorStar Meridian M7310 Phone

1 Answer

Nortel M7310 Display Caller


In system programming your station needs to set caller id to Y.

i am assuming the system accept caller id. Other stations are working.

Jun 22, 2009 | NorStar Meridian M7310 Phone

1 Answer

Intercom


Try FEATURE 6 6 and the extension of the phone that you want to page to.

Mar 04, 2009 | NorStar Meridian M7310 Phone

1 Answer

Set not ringing


When you say you are the one responsible for the programming, are you referring to programming the "physical phone" or the PBX and line cards and system functionality?

You should have an extension on your phone. Has that extension for example 222 been translated at the PBX to ring on a direct number -> (xxx) 555-1222

Or by what you are describing, you are more looking at having "shared lines" that ring in multiple locations simultaneously, and once picked up somewhere a "line lock" should be in place?

Aug 13, 2008 | NorStar M7310 Corded Phone

2 Answers

Caller ID


First off seven to nine you do not use an external cid unit for norstar systems. Make sure you have a caller id card in the main ksu or key service unit( the phone cabinet) It should say CI on it. If the card says DS then you do not have a caller id card on the system and will need to exchange it for one. Then the system phones will have to be programmed for cid.

Feb 16, 2008 | NorStar Meridian M7310 Phone

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