Question about HP laserjet Cp2025dn color Card Printer

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Printer is consistently requesting paper in tray 2, despite paper being present. Checked preferences for paper job deployment to tray 2 and found it was being selected manually, but correcting to tray 2 has not made any diffrerence. Also have disconnected and reconnected the ethernet cord, as well as re-booted. Previously jobs were backed up and were being stored/paused/printed manually. Cleared queue, but still no progress.

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  • 223 Answers

Ok,

first of all do a hard reset on the printer to clear out all of the settings
1. Turn the printer off
2. Hold down the right arrow and the cancel button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.
once the printer is back to ready try changing the settings on the driver as well as the embedded web server. Type the ip address into an internet window. Check the ip address on a configuration report. under product settings (you may have to update the print driver to reflect the new ip address)
Remember tray one is the manual tray and tray two is the standard tray. Select on the server paper out handling and select specify time and action time enter a value of 0 and action override.

Al
Eliteprintersolutions@gmail.com

Posted on Jul 14, 2010

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