Question about Microsoft Xbox 360 Console

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Disc drive when i put a game into my xbox 360 it reads it for a second but then just says open tray how can i fix it?

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  • 23 Answers

Try multiple different games, making sure all of them have no dirt or scratches on them. If the games have not scratches or dirt, and the Xbox 360 still does this problem then the system itself is at fault, and I'm sorry to say that it seems like your laser lenses is gone in your Xbox 360. This leaves you with the following options.

  1. Buy an lenses cleaning disk and try and clean the lenses. Here's a few examples
  2. If you have a warranty on the Xbox 360, make Microsoft fix it. they will fix it to no cost.
  3. If you have no warranty and the lenses cleaning disk didn't work, then your last option is to find a repair service to replace the lenses for you, or replace the lenses yourself. They cost only about $15, here's a few examples, but if you replace it yourself, it requires you to open the Xbox 360 which voids the warranty on the Xbox 360.
hope this helps!
-Marcus Turtle

Posted on Jul 18, 2010

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Posted on Jan 02, 2017

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1 Answer

My xbox 360, has a problem i put in a new clean disk(game) into the xbox . it is a xbox 360 game and every time i put in a new clean disk the xbox says (open tray)


The XBox 360 is a wonderful video game console, however, with heavy usage, the laser (and/or other components in the drive) will eventually burn out.

The first signs of the laser starting to burn out is that your game will start freezing during game play. Eventually the games will stop reading altogether and you will get an "OPEN TRAY" message when you put a disc in and close the tray. What this means is that the XBox 360 thinks that there is no disc in the system.

If you click into the following U.S. based website, you can find more information about this issue, the parts to fix it yourself and you can also send your XBox 360 to them to have it repaired:

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The XBox 360 is a wonderful video game console, however, with heavy usage, the laser (and/or other components in the drive) will eventually burn out. The first signs of the laser starting to burn out is that your game will start freezing during game play. Eventually the games will stop reading altogether and you will get an "OPEN TRAY" message when you put a disc in and close the tray. What this means is that the XBox 360 thinks that there is no disc in the system.

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