Question about Xerox Phaser 8560MFP Laser Printer

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I want to use the feeder on our New Xerox Phaser 8560MFP, but I keep receiving a message stating "remove document from glass". There is no document on the glass. Although the machine is new, I've cleaned the glass and continue to receive the message.

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I have solved this by resetting communications. Once I had to do it twice--- but it does seem to correct the problem.

Posted on Aug 07, 2010

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Posted on Jan 02, 2017

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Phaser 8560mfp document feeder jam not clearing


try cleaning the rubbers that turn the paper it should work try cleaning it with rubbing alcohol or nail polish

Sep 24, 2013 | Xerox Phaser 8560DN Laser Printer

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My printer xerox phaser 8560mfp is printing landscape 1/2 page instead of a full size portrait from a pdf file. How do I get that fixed? Thanks!


You need the new driver. Goto the Xerox website and download the latest driver and save it on your C: drive. Goto Devices and Printers and remove your existing Xerox 8560MFP. Reboot your computer and go back to this screen and click on "add a printer". When you get to the screen "Install the printer driver" you will see Xerox 8560MFP PS highlighted DO NOT CHOOSE THIS! (you will simply be installing the same driver from Windows 7 back). Instead, Click on "Have Disk... and navigate to where you saved the driver. Choose that one and finish the install.

May 20, 2011 | Xerox Phaser 8560MFP Laser Printer

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THE UPPER UNIT FLASHES ON THE SCREEN WITH ERROR CODE 39,003,40;75554


On the Xerox 8560MFP multifunction, this error code 39,003 signifies a Scanner problem, specifically that the Optical Test has failed. the 75554 is your current page count on the printer.
The Scanner Assembly 062K22590 must be replaced. It is fairly expensive, but moderately easy to replace.
You should also order the Scanner Calibration Sheet 109K01910 to make sure that margins and contrast are correct.
The scan/ document section is broken into 2 main parts, the Scanner, and the Automatic Document feeder. The feeder section is probably working fine.
Good luck with that.
Whit Item, Inc. Alexandria, VA wrinaldo_9.jpg

Dec 27, 2010 | Xerox Phaser 8560MFP Printer

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I am getting a 6mm wide band in paper feed direction on a 8560 which has done 3k in 3 months, any suggestions?


clean your ccd glass. Its the glass strip on the left of the document glass. clean it with a damp cloth!:)

Nov 05, 2009 | Xerox Phaser 8560MFP Laser Printer

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Keeps running through cleaning procedure and then powers down and starts cleaning procedure all over again.


Have a look at this link, I think it is what you are looking for

http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=x_c2424_en,Company={683D76C8-B5C5-416E-9754-DD015FDB4F2E},ts=x_main_en,ques=ref(Country):str(USA),ques=ref(Prod_8510_8560MFP):str(8560MFP),question=ref(ProdFamily):str(Prod_8510_8560MFP),varset=Xcntry:USA,varset=Xlang:en_US,varset=prodID:8560MFP,varset=objID:7479,varset=prodName:Phaser%208560MFP

Sep 30, 2009 | Xerox Phaser 8560MFP Laser Printer

1 Answer

Xerox phaser 8400 lines on image


Open up the document feeder and clean the scanner glass, if the lines are on machine reports, you need a new drum.

Nov 18, 2008 | Xerox Office Equipment & Supplies

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Printing Black & White


sure..but you need to set that in the settings of the documents printing under default(use greyscale).

Try this link for more Printer Resources

Aug 19, 2008 | Xerox Phaser 8560MFP Laser Printer

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