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Good Am. I am trying to remove an old Schlage model for the new digital # pad one. I have almost everything complete;however, the inside and outside door will not separate from each other. I see no other screws holding them together. Very Confused. I have read just about everything on the internet. Any ideas?? The model is F with handles. Thank You for reading my long challenge. Angelo

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

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SOURCE: cannot remove an old schlage door knob

It is a small allen key (hex head) that comes with the lockset when purchased. They are just threaded into the handle (knob) and sets into a reset when threaded in. You can take some putty and push it into the hole and gently remove to make a negative imprint of the allen key, go to a local home center like Lowes or H. Depot and match it up. You can buy a set of allen keys that are like a pocket knife with multiple allen keys. Note, it is very thin. An alternative is to purchase another similar Schlage lockset, open carefully, use the key, and return the lockset saying it is the wrong one. Not nice to do, but in this economy every penny counts. I hope this helps and good luck.

Posted on Oct 28, 2009

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SOURCE: Schlage FE365v keyless entry lock.. Lost manual. Forgot 6 digit programming code. Need instructions to restore and set all new codes.

look on the sticker located inside the outer panelo on the lock. you are going to need to disassemble the unit but it is in there.

Posted on Aug 08, 2010

  • 963 Answers


Here's a link to information on your lock:

Also, I've included a link to the frequently asked questions page, which may have more info such as is it worth repairing your lock.

Posted on Mar 05, 2011

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SOURCE: my keyless unit lock from the inside but when I

On this web page you will find installation/troubleshooting information and videos for the BE365, if you scroll down to the Electronic Security section.

If you are unable to find your own solution, please contact their Customer Support. here's the link:

Good luck!

Posted on Mar 06, 2011

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SOURCE: Door has worked fine for

I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837
Schlage FAQ:

Instructions & Manuals:

Posted on Apr 16, 2011

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1 Answer

Is there a special tool for removing commercial locksets?

The spanner tool that Schlage includes with many of their new locks will work on the old ones. Search Google images for "schlage spanner wrench" and you'll see different styles, but they all can be made to work. You remove the inside knob (or lever handle, but let's say it's a knob) by sticking the pin end (or a straightened out large paperclip) into the hole in the knob towards the edge of the door and press in the springy retainer. While pressing in the retainer, pull the knob away from the door. If the pin is all the way in, the knob won't move away more than about 3/32", so after it starts moving, remove the pin and the knob should come off the rest of the way. If the inside knob has a keyhole, then you need to turn the key about 90 degrees, or as far as it will go, before the retainer will move. If you don't have a key, then pick it, or drill the pins so it will turn. If you don't care what happens to the old lock because you are going to replace it, you can cut off the inner knob with a hacksaw. Cut as close to the rose as possible. Once you have the knob off, use the spanner to remove the inside rose trim, and then pull the lock out of the door from the outside.

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How do I fix a Schlage deadbolt. B60 series will not unlock from the inside unless the key is inserted from the outside

With the door open, remove the interior trim (thumb turn) from the door, and using the key, turn the deadbolt to the locked position. Now re-install the thumb turn, in the locked position, and with the key removed see if you are able to unlock the deadbolt. I suspect that the tailpiece (part that sticks out of the lock cylinder and into the thumb turn) is not in the correct position.

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1 Answer

Our schlage lock with thumbturn on inside and keyed on outside. When unlock inside, knob turns freely as if it is really unlocked but if I close door, I get locked out. Please help

Be sure the outside knob is unlocked before closing the door.
Schlage locks do not lock the inside knob or lever. After releasing the turn button, also turn the inside lever or knob, then check the outside knob.
What model of lock is this?

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When I punch in my code for my Schlage FE595, the code is accepted and the schlage key blinks, however, it does not allow for the unlocking or for me to open the door. Also, when I set my door from the...

You did not indicate whether this is a new installation that you are having difficulty with,but I'm going to assume that it is.

I'm going to direct you to a web page that has a wealth of information for the Schlage locks:

This page has links to the PDF file of the installation instructions, which you should already have in your possession:

Also, there are two videos that may be helpful in troubleshooting your problem:

Installing your FE 595 Keypad Entry Lock video:

And, Programming Your FE 595 Keypad Entry Lock:

The reason that I think it's a good idea to review these two videos is that again, assuming this is a new installation, is that you may spot a mistake in the initial installation process.

Was the "Thumbturn" in the proper position when the inside plate was installed? (Shown at the 5 minute mark of the installation video)

Also to be found on the Service Support page link is a link to Schlage's Service & Support
which will allow you to contact Schlage if the problem remains unresolved after reviewing your installation.

I hope this helped. Good luck!

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1 Answer

I have a two month old Schlage door lock recently I went to get a new copy of Schlage keys. I tried it one time it work and a week pass suddenly my new keys doesn't work and even the original key, it...

Hello My name is Lori and I work at Schlage Customer Service. If this is not a Schlage Key it may be possible that they did not cut the key to the correct code. Look on your key for the 5-digit key code and make sure the keys align up exactly - the keys also should be the same width. Also when you install this B362 you should install it with the katch extended and the keys out of the cylinder. Try some of these tips and if you still need help - please feel free to call us at Schlage Customer Service: 1-888-805-9837 Good Luck!

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1 Answer

Schlage deadbolt installed about a month ago. The key will not turn the lock from inside but will from outside. Any suggestions?

my guess is that during installation the inside lock cylinders were 1/2 or a full rotation more in one direction than the outside cylinders. remove it from the door, assemble it and try it without installing it. If it doesn;'t work, take it back. If it's old, oil it. if that doesn't work- toss it- you've spent an hour on a $15 item.

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1 Answer

I have a Schlage double cylinder deadbolt on security door. If I try to lock/unlock from the inside, it works fine. From the outside, the key turns and turns but the bolt doesn't move. I am trying to...

there are 2 buttons on 1 on either side of inside key slot.. those must be removed... more than likely you will destroy them when removing..under you will find square drive screws or phillips..

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1 Answer

New schlage deadbolt stuck in locked position

Make sure that the tang from the lock side actually engage the mechanism in other side of the door. If the tang is too short or not engaged the lock will not work. Also check that the two screws connecting the lock to the other side is actually tight.

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1 Answer

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The master code number is on a sticker. The sticker is located on the back side of the keypad. To get to the sticker, you need to remove the lock as the sticker is facing the outside of your door again behind the keypad. There you will find the six digit code for your unit.
You can delete any code that you know of or you can delete them all and start all over with new codes.
Regardless of which model number you have, the programming is all the same. I have four such units on my property. Good Luck!

All the help you need is at the Schlage website... Go to:

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I suggest pulling the axle out a bit to allow the caliper assy more freedom of movement. Then see if you can get the pins out. If not, you can put something (like a piece of wood) between the pistons and the rotor on the outside and gently pump the pedal to see if that does in fact loosen the pins. But a more fundemental question: is the new floating rotor the EXACT diameter as the OEM (or whatever was on there) rotor? It sounds to me like the rotor is jammed against the pins. If it is the same size, are the new pads the same shape as the old ones (same profile on the metal backing)?

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