Question about Dell Inspiron 1501 Notebook

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I keep getting a pop up windows alert that a file called tray/app. msi is misssing, tries to load and asks for a source disc. What source disce am I looking for? It s a Dell Inspiron laptop with Windows Vist Service Pack 2. It appears to run ok, but for the popup,annoyance.

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It may have to do with an HP Printer. If that's what you're using or previously had installed, go here...

http://www.ehow.com/how_5269744_remove-trayappmsi.html

Follow the instructions and you should be good to go. Otherwise, if you gave away an older HP Printer and installed a new one without removing/uninstalling the old HP Printer from the Control Panel, you could get the same error.

If that's the case, uninstall the older printer. Then hold down the Windows Logo button on the keyboard and press the R key once. A Run Command window will appear. Type in "%TEMP%" without the quote marks and hit enter. You will be looking at your Temp Files. Delete as many as the System will allow and then restart.

It can get a little complicated after that if the error message is still there and you might consider having an "advanced user" friend give you a hand.

Regards

Posted on Jul 13, 2010

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