Question about HP DeskJet 970cxi InkJet Printer

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There is ink leaking out of the back of my printer. Why is it doing that?

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Probably the waste ink absorber is past full. (Most printers have a counter that will lock the unit when you approach this point. So if you did a counter reset, it is more common.)

The waste ink absorber is a pair of pads inside little plastic surrounds. The manufacturers recommend replacing the printer at this point (since under normal use the rest of the printer will probably fail soon).

If you disassemble the printer you may be able to reach the pads and clean them. Have lots of newspaper available. The pads are on the edges of the paper path below the print head. So carefully take apart the printer (often small screws hold the print head and it just needs to be moved out of the way). Then put them under running water until the water runs clean. Blot the excess ink from inside the printer. Then let everything dry (a blow dryer can speed the process up if you are careful). Finally reassemble the printer.

A bad cartridge (non-HP most often) or powering down the printer daily can also cause excess ink in the printer that would overflow.

I hope this helps.

Cindy Wells
(I don't know the waste ink counter reset for this printer; Epson requires a serial number to download a reset utility.)

Posted on Jul 13, 2010

  • vapstok Dec 13, 2010

    the colour cartridge was'nt fitted correctly,I just want to get in to clean everything
    I've removed two screws but seem to have a catch caught somewhere and don't
    want to break anything



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Then insert cartridges back to the All-In-One make sure you do not touch the metal contacts, close the access door and plug the power cable diretly to a wall outlet with out a surg protector and then plug it back to the All-In-One and check.

Good Luck

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