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When I am using my AT&T 2 line answering machine [EP5962], callers are told, "The answering machine is full. Please hang up." But the machine is NOT full. Is there any way to change that message so that callers know the line is just busy, and that they SHOULD leave a message?

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  • aggroch Jul 13, 2010

    I've checked the manual and it does not answer this question. Nor does it reveal how to "reset" the machine.

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Before you change the outgoing announcement that your callers hear, make sure you deleted some of the messages contained in both your mailboxes.
Now, to record your outgoing announcement: 1. Select MENU then scroll down to highlight MAILBOXES then press OK.
2. Scroll down again to highlight either SETUP MAILBOX 1 or SETUP MAILBOX 2 then press OK.
3. Scroll down again to highlight REVIEW/CHNG OGA then press SET.
4. Scroll down one more time to highlight RECORD NEW OGA, then press OK.
5. Immediately after pressing OK, that will be your cue to begin recording. Speak facing the telephone base from about 9 inches away or speak into the cordless handset microphone.
6. Select STOP when you are finished to hear the announcement you just recorded.
You can record an announcement up to 4 minutes long. Announcements less than 3 seconds long will not be recorded.

Posted on Jul 13, 2010

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  • Master
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Hi there,this problem may can occur due to an error within your answering machine you should reset your answering machine.

Posted on Jul 13, 2010

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Need setup help for ep5962


first set day and time... menu, mailboxes, set day/time, scroll to day, set, select, ok... then scroll to current time, set, dial pad four digits, 2 for am or 7 for pm, select save. now power on line 1 or 2 or both. phone is preprogrammed with 'hello, please leave a message after the tone.' to record your own use menu, mailboxes, select setup 1 or 2, then review/chng oga, then record new oga, then ok. record when screen changes, choose stop when you're done. shortcut: press and hold record, press and release mailbox line x, release when finished. you only record one line at a time, so you can have different messages on each line. even if it's the same, you must record each line. since you can only record one message the shortcut would be useful for an 'out to lunch, be back about 1-30' sort of message. then re-record a standard message when you get back from lunch. 'course, you really don't need an 'out to lunch' message, since people are accustomed to answering machines at any time of day. all the caller needs to know is that 'i can't get to the phone right now.' and they appreciate it when you keep it short.

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Brother Multi function centre with fax, MFC 885CW we have the setting on F/T, it answers a fax after 2 rings, if a call coming in it keeps ringing, but on callers end it keeps beeping fax noises, callers...


Hi,

I had the same problem using my Brother MFC 8460N fax on the same line as my regular telephone, which has an answering machine.

There was nothing wrong with my equipment. It was a set-up issue. I solved it as follows, and maybe this will be helpful to you:

Here's what I did, step by step:

1. Put your MFC and your telephone near each other, and within reach of a phone wall jack.

2. Go to the fax machine. Take the telephone line with the clip on the end of it that comes out of the fax machine. Put that into the telephone wall jack.

3. Go to the answering machine. Take its telephone line with the clip on the end of it and put that into the BACK OF THE FAX MACHINE. The port on the back of my fax machine says something like EXT TAD which means external telephone answering device.


4. Go back to the fax machine. You'll now need to play around with the menu options for the fax. My Brother MFC shows this stuff in a little screen on the front. Try and find the Fax Setup options. Next, try and find the Fax Receive options. If you do, select something like External TAD fax receive mode. Do not give up, you're almost done.


5. Next, set ring numbers on both devices, the fax machine and the answering machine. I set both devices' ring numbers to 4. I don't know if these are the optimal settings, or what happens if you set them at different ring numbers. I only know that a "4 and 4" setting works for me, and am not inclined to mess with it.

6. Final detail: the setup should be transparent to a voice caller. Someone who is sending a fax, though, might be a little confused IF, like me, they lean over to listen to their fax machine dial and screech, just to be sure it's working. Such a person may faintly hear my outgoing answering machine message before they heard my fax machine's screech kick in. They might think that they had a wrong number, cancel the fax, try again, call me with questions, etc., etc. So I changed my outgoing message to something like: 'You have reached xxx xxx xxxx. To leave a voice msg, please wait for the tone. To send a fax, please continue the transmission and it will be printed. Thank you!'

That's it. Hope this was helpful.

Best,

Wilbere

Check out my listings on http://stores.ebay.com/WILBERE

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