Question about Avaya 5610 IP Phone

1 Answer

Dial tone, can be called, hear caller, but caller cann't hear me.

Our Avaya 5610 IP phone contractor sent a phone after activating the system at headquarters. They configured the remote phones and shipped them. They were supposed to work out of the box. They didn't.

An IT contractor successfully configured the remote IP phone for the Internet. He got me a dial tone and an extension number that can be called. However, when I answer my remote Avaya 5610 IP phone, I cannot be heard. I can hear the caller, but they cannot hear me.

So what is the problem? At this point, it must be really simple to fix.

The IT contractor doesn't know the phone system. The phone contractor still hasn't called me back. What can I do?

****

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1 Answer

The problem is likely either a conflict in compression or a speech path problem.

In Manager, is "Allow Direct Media Path" checked?
If so uncheck and reboot eh phone system, then reboot the remote phone.

Posted on Jul 30, 2010

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