Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer
HP 8500 wireless all in one Trouble sending faxes self test works and passes.
But kee getting error reports during send process.
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>Ensure you have Dial tone
>Make sure you have analog Phone line
>Try cleaning the "rollers" in the track where the paper feeds through
>Uninstall and Reinstall Drivers
Posted on Jul 14, 2010
If you did mention the error shown on the display, it'd be easier for me to assist you troubleshoot this. Also I need to know how did you the fax, whether from your computer or manually by feeding the documents and pressing the fax command on the button. Please let me know whether the phone line is sharing with another machine like telephone receiver. I am sorry to ask you these much, but I have no choice without knowing all these.
Since you didn't mention whether you can receive fax or not, i'll assume it's possible receiving faxes.
If this is a new machine, then the problem must be with the machine itself or set up faulty. Please setup the fax manually once again.
Check the phone line, you can try connecting it on another fax machine and send a fax, if it's successful, then the problem is with you machine. You need to troubleshoot your hp machine.
Remove all the connections from the Machine, like ethernet or disconnect wireless connection, usb cable, etc.. and try again. [keep only the telephone line connected]
Let me know with the details as I've mentioned above after you are done with all these, I'll assist you with my level best.
Thanks for using FixYa.
Posted on Jul 13, 2010
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Posted on Jan 02, 2017
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