Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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HP 8500 wireless all in one Trouble sending faxes

HP 8500 wireless all in one Trouble sending faxes self test works and passes.
But kee getting error reports during send process.

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  • rocco magnanimo Jul 14, 2010

    I have an Ooma Internet phone service
    I only send faxes using the buttons on the fax no cpu
    I turned off the wireless router
    and set all the fax settings to the simplest settings
    I can call the other fax I hear them start to hand shack
    the document feeds in about two to three lines then stope's
    after thirty seconds it feeds through fast and an error report is generated.
    The new error code is 322

    Rocco

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2 Answers

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  • Contributor
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Welcome to FixYa
Sir,
>Ensure you have Dial tone
>Make sure you have analog Phone line
>Try cleaning the "rollers" in the track where the paper feeds through
>Uninstall and Reinstall Drivers

  • Upgrade Your Firmware to Resolve Common Issues here
  • Cannot Send or Receive Faxes here
  • Fax Sending Error Here
  • Can Send-But cannot Receive Here
  • Diagnosis Utility Click
Hope you got an Idea now...thanks for Contacting Fixya

Posted on Jul 14, 2010

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  • HP Master
  • 4,737 Answers

If you did mention the error shown on the display, it'd be easier for me to assist you troubleshoot this. Also I need to know how did you the fax, whether from your computer or manually by feeding the documents and pressing the fax command on the button. Please let me know whether the phone line is sharing with another machine like telephone receiver. I am sorry to ask you these much, but I have no choice without knowing all these.

Since you didn't mention whether you can receive fax or not, i'll assume it's possible receiving faxes.
If this is a new machine, then the problem must be with the machine itself or set up faulty. Please setup the fax manually once again.
Check the phone line, you can try connecting it on another fax machine and send a fax, if it's successful, then the problem is with you machine. You need to troubleshoot your hp machine.
Remove all the connections from the Machine, like ethernet or disconnect wireless connection, usb cable, etc.. and try again. [keep only the telephone line connected]

Let me know with the details as I've mentioned above after you are done with all these, I'll assist you with my level best.

Awaiting.

Good luck.

Thanks for using FixYa.

Posted on Jul 13, 2010

  • rocco magnanimo Jul 14, 2010

    I have an Ooma Internet phone service

    I only send faxes using the buttons on the fax no cpu

    I turned off the wireless router

    and set all the fax settings to the simplest settings

    I can call the other fax I hear them start to hand shack

    the document feeds in about two to three lines then stope's

    after thirty seconds it feeds through fast and an error report is generated.

    The new error code is 322



    Rocco

×

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1 Answer

Hp officejet pro 8500 a909a all in one series. unable to fax. message states: image on fax send report is set to off


Press the settings button i.e the button with the wrench icon on the machine. Now select "Print Report" and then "Image on Fax Send" and set it to "ON". Save the settings and try again. It should work.
Let me know if you need further help. Good Luck.
Thanks for using FixYa.

Mar 24, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

We cannot send a fax. error 388 shows up all the time. from hp officejet pro 8500 a plus. In the Netherlnads


check this link.


Fax error codes and solutions on HP printers





http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu02549&cc=us&lc=en&dlc=en&product=3752459&tmp_track_link=ot_search


Don't forget to like... :-)

Mar 09, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

OfficeJet Pro 8500 Wireless I can send faxes but cannot receive them. The call will come in and the fax will display 'Ringing'. It will ring twice, as it's setup to auto answer on the 2nd ring, and...


pleass make a copy from the printer either you use a dedicated line for phone and fax or the same line for phone and fax
then perform a power drain on the printer steps to perform a power drain press and hold the power button down holding down the button unplug the power cable from the rear access of the printer hold down the button for 10 secs then first replug the power cord then reboot the printer press the setup icon(it resembles a wrench) on the printer touch screen then go to tools then select run fax test then you can come to know what is the problem if there is dial tone failure you need to check the phone line if all says pass then go to setup once again then go to advanced fax setup then check fax speed if it is fast set it to medium then check the ecm(error correction mode) set it to off from on then go to automatic reduction then set it to off then go to basic fax setup then check the rings to answer please make sure that the rings to answer for fax should always be 2 rings more than the telephonic answering machine run a fax test again then try sending a fax to the number(1-888-473-2963) thats the hp[ faxme ] number you will get a return fax if the fax test says that the fax hardware failed please contact the hp tech support thank you with regards
  • asitroutrock !

Dec 22, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I keep getting error message 387 when I send a fax to a particular number. This is the only number I have a problem with. Thanks


The problem is not in your printer.The problem is in the phone cord at this particular number.Call the particular number and tell them to check if their phone line has any noise wich could make the error!Also they can try to change the phone cord and try again to send them a fax.
Try running the Fax Test from Printer Setup Menu.. Press Setup and under Tools - you will find Run Fax Test - Check which of all parameters it did not pass.

Nov 22, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I need a test fax to see if i can receive on my hp office jet pro 8500.


Hi,

Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
When your fax is received by the HP Test Fax Service, It will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.

Thank you for contacting FixYa Team


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Nov 13, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I have recently upgraded to the 8500 wireless from HP and the printer begins blinking on & off from the 8500 touch window and the on/off button telling me to press the on/ off button to reset. When...


Change the channel assigned to your wireless router. You may be getting interference from another wireless device. If this doesn't work however, it could probably be hardware failure. While HP keep sending you replacements, this does not improve the quality of the parts. It may be a known failure point for this model.

Nov 08, 2009 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Showing error 405 when I try to fax


During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

Sep 30, 2009 | HP Officejet Pro 8500 Wireless All-In-One...

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