I have a brand new WD 1TB My Book delivered today not recognised
I have a brand new WD 1TB My Book delivered today direct from WD as replacement for faulty Ext HDD. It is recognised on a laptop and formatted to NTFS but is simply not found on my desktop despite various searches. I see it in device driver with a yellow ? but no matter what I do I cannot get the drivers of the desktop to recognise the MY BOOK. Any ideas or suggestions would be great thanks.
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Re: I have a brand new WD 1TB My Book delivered today not...
Pleaes open the Device Manager and right click on the Yellow exclamation mark. Now, click on update Driver and select Install from Advanced Location. Type the Location as C:\Windows\inf and click on Ok. The Driver should be installed now.
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you have lost the reference file; the drive will have to be recovered. do not reformat the drive you will wipe it clean contact the drive manufacturer or, a commercial recovery company if the files are irreplaceable.
Did you follow the instructions in the booklet that were packaged with the external disk-drive?
Did you try connecting the unit to a different computer?
Did you take it back to where you bought it, and ask them to demonstrate attaching it to one of their computers, as a demonstration that it works, or to prove that it is "defective" and the seller must replace it?
Hi First things first, is the light on the front still coming on? If not try a new power supply or moving the drive to a new shell as the problem is either in the AC adapter or in the shell.
If the light is on it only confirms that you have power, but first try a different set of USB ports and if that doesn't work try a different computer. If it works on the other ports, no biggy, use it there. If it doesn't and works on a different computer then it's likely your registry entry for the device is damaged, get back to me if that is the case. If it doesn't work on other ports or another computer then it's likely the circuitry of either the drive or shell is damaged, take it to a computer store and have the techs swap it into a new shell(about $40). Then have them test it, if it works you're done, if not then it is the circuitry in the drive itself that is damaged and you will need to send it for data recovery if you want the files back.
Send me an update once you have tried these suggestions and let me know how you made out. If you require the help of a pro for the final steps, reply with your country and region and I will locate a reputable facility to assist you further.