Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive

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I have a brand new WD 1TB My Book delivered today not recognised

I have a brand new WD 1TB My Book delivered today direct from WD as replacement for faulty Ext HDD. It is recognised on a laptop and formatted to NTFS but is simply not found on my desktop despite various searches. I see it in device driver with a yellow ? but no matter what I do I cannot get the drivers of the desktop to recognise the MY BOOK. Any ideas or suggestions would be great thanks.

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Pleaes open the Device Manager and right click on the Yellow exclamation mark.
Now, click on update Driver and select Install from Advanced Location.
Type the Location as C:\Windows\inf and click on Ok.
The Driver should be installed now.

Posted on Jul 13, 2010

Testimonial: "Quick and helpful. A friendly face when in need of assistance."

  • souponaplate Jul 13, 2010

    Awesome thanks! Worked great! Much appreciated for your help raaghz

  • raaghz Jul 13, 2010

    That's great!!! I am glad to know and Thanks too for giving me a good survey!!!

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1 Answer

WD My Book 1TB, not recognised by XP


Hi,

Appreciate the direct "Ask Me".

A couple of ideas:
  • initially, confirm that it is the PC's USB ports that is the issue by trying the WD on another PC;
  • try plugging in a flashdrive, camera to your PC's USB port;
  • if it has been verified that the WD works in other PCs and that the USB port of your computer works, then it could be a registry entry.
Please open "regedit":
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Incidentally, there is Microsoft KB about disabled/disabling USB here.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

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WD My Book 1TB, not recognised by XP


I had this same problem, it worked then just stopped. So i bought a new USB card and that worked fine. But know all the old USB ports works aswel. Weird...

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