Question about Samsung Prostar 816 Phone

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All of a sudden our phones stopped ringing. They lost the day/time programming and the on hold timing. I have fixed the day/time, but I cannot get them to ring on all lines when an incoming call is happening. HELP PLEASE!

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Hi, it sounds to me like your extensions need adding to the group which your main number ring in to, have a look at the following video or visit http://www.abbeytelecom.com

Posted on Jul 18, 2011

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Ringing is assigned in system programming, very little chance it was changed by mistake. If Do-Not-Disturb was turned on, that could make a phone stop ringing. If it's just one line on a phone, maybe the system got put in night mode by mistake and night programming isn't identical to day ring. If you have direct access to the phone line check it for dial tone. Often virtual lines are used and you can't check for direct dial tone. On very rare occasion the ringer stops working, which can't be fixed.

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Panasonic Telephone systems Model KX-T7220. We have several phones in this system but one phone will not ring in the morning! As the day progresses the phone starts to ring but we need it to ring ALL day!...


A phone that only rings part time sounds like a system clock or time mode issue. What mode is yours in? The attendant console (ext 101) can control the time, or system programming can control the mode that the switch is in. Things like dialing 780,781,782, and 783 on the intercom will switch to Day/Night/Lunch/Break mode.

If you have access to installer programming, 101 and 102 control the method of switching and the time of day it does it.

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Is the time and date correct on your phones?

Usually this means that the system has lost programming, and when a call rings in, the voicemail picks up. The system will need to be reprogrammed from scratch. The voicemail boxes and messages will still be there, but the phon system doesnt know where the voicemail is until its programmed.

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We can't reprogram the phone afeter the power goes out.


To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
2) enter in #62 the screen should say day ring assn
3) press the line you wish to program
4) press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
5) press # when finished with the line
6) repeat steps 2 through 5 for the remainder of the lines you wish to change
The code for hold recall is #52
enter in your hold recall time in sec. and in a 3 digit format. i.e. 30 seconds = 030 a minute and a half is 090 and so on.
press # when finished

hope that helps

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1 Answer

Toshiba RPCI DI Station Ringer


which system?
The most popular is the DK system but it came in several revisions.
The primary differences are the way the ports are numbered and several program numbers.
Programming is done from port 005(ext 205).
The sequence of events is:
enter programming mode by pressing "speaker *#*#1*2*3"
enter ringing program
Day ring is "spkr 81 hold"
enter port number of the port you want to ring (example : 007#)
press buttons corresponding to the lines you want to ring then press hold.
To exit programming press"spkr ## hold then spkr ## hold.

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Unplug the phone, wait one minute, then plug it back in and see if the display comes back on. Press the program button, press 22 on the dial pad, press program button again ( if the phone is ringing on the incoming call and not just flashing).

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The manual day/night switch can be made from the operator ext (usually 101). This will over-ride the preset schedule.

Press:
[SHFT], [FEAT], scroll jog dial until you see Night Mode, [SEL], then press [0] for night or [1] for day.

To change the automatic start and stop time is, indeed, a phone guy (or gal) function.
Page 4-33 in the System programming manual.

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You can stop the recall function on any indidual call by double pressing the hold key to invoke exclusive hold. Watch this clip or see many more at www.AbbeyTelecom.com


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