Question about Pc America Restaurant Pro Express

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Restaurant Pro Express - Shared Printer - wierd scenario

We recently had a hard drive crash on one of our machines, so I cloned an identical hard drive from one of the other machines. I then renamed the computer on the work group and re-registered RPE. However, I have an issue now with the shared printer to the kitchen. When I set it up on one computer to print to the kitchen it knocks the kitchen printer out on the one I cloned it from. So I set it up on the other and it does the same thing in reverse. There is a third workstation, and it is unaffected by this. The kitchen printer is hard wired to the PC that has the new hard drive installed. Everything else seems to be functioning fine. The issue only seems to be with the kitchen printer, all other printers are unaffected by this.

I suspect it is a registry issue. Any ideas?

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  • MajorRebel Jul 14, 2010

    This was not the issue. I resolved the issue yesterday, but thanks for your input.

    Here was the solution. All the references in the registry in SQL still referred to the machine it was cloned from, in this case "BanquetRm". The machine I cloned TO was called "Diningroom". I did a registry search for "BanquetRm" in the registry and changed all local machine references to "Diningroom". I found about 15 or so references. Most of them were in SQL. Once these changes were made I rebooted the machine and set up the printers in RPE.

    Problem solved.

    Thanks for the help though.

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Delete printer from PC it is not connected to(PC2). Make sure you can print a test page in windows from PC it is connected to(PC1). Then check on sharing. Make sure the share name is the same as what 3rd PC is looking for(PC3). Print to printer from PC3. On PC2, set up and install as a network printer. If all PCs can print to kitchen printer from windows, then you should not have to make any changes in RPE.
Also, if you cloned everything including the RPE folders, you may not be syncing properly. Check by changing the price of something and saving. It should change on the other stations also. Make this test from each station.

Posted on Jul 13, 2010

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