Question about HP Officejet 5610 All-In-One InkJet Printer

1 Answer

Ink cartridge error

I had to replace the ink on the color side. I put in a new hp cartridge but still get cartridge error. I had used a office max refill on the black side that had been working well. Now I can't use the printer. Can you help?

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  • HP Master
  • 1,354 Answers

Hp Cartridge issue


Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
Step one: Reset the printer

  1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
  2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
  3. Check the printer for the error message. If the error message still displays, go to the next step.
Step two: Clean the cartridge contacts
Figure 1: Lifting the top cover

  1. Lift the top cover.
  2. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch, then lift the latch.
Figure 2: Unlatching cartridge

1 - Black cartridge
2 - Color cartridges
  1. Remove the cartridge indicated in the error message.
Figure 3: Removing cartridge

  1. Gather cleaning materials:
    • Distilled, filtered, or bottled water (do not use tap water or alcohol or platen cleaners)
    • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
  2. Lightly moisten the swab and squeeze out excess moisture.
  3. Holding the cartridge by its handle, wipe the copper contacts.
Figure 4: Wiping the contacts

1 - Copper contacts
  1. Replace the cartridge, then close the latch and the printer top cover.
Step three: Replace the cartridge

Posted on Jul 13, 2010

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Posted on Jan 02, 2017

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SOURCE: machine does not recognize refilled office max cartridge (black)

sir,
try to clean the cartridge on the copper side with tissue with and alcohol maybe the contact points doesnt meet or the cartidge itself is already defective. try also use an empty good cartridge just to to determine wich cartridge is defective.

yours,
alecz

Posted on Apr 23, 2008

  • 137 Answers

SOURCE: Replacement cartriges(Office Max) HP7350.

No.

There is no way the 7350 printer knows who manufactured the cartridges, or in this case remanufactured them. The printer does do an electrical check to make sure that the cartridge is the proper model and that it is electrically sound. The cartridges you are using are remanucactured, they have been used then refilled and repackaged for sale. Depending on the quality control of the remanufacturer the results can vary widely. See here for a study HP commisioned studying the reliability of remanufactured cartrdiges.

You may have success cleaning the cartridge contacts as shown here.

In your case I would suggest returning the cartrdiges to Office Max for a warranty replacement.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Posted on Jul 15, 2008

Ajkill
  • 2035 Answers

SOURCE: refilled cartridge not printing

Try to cartridge manually ,please follow the instructions :

# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the printer.

Posted on Feb 17, 2009

FixinFax
  • 3085 Answers

SOURCE: office max refilled black ink for lexmark 4550.

Sorry, no way to bypass this problem

Posted on Jun 24, 2009

  • 24 Answers

SOURCE: Used Office Max refill cartridges, leaked, now won't print color

The print driver on your computer maybe set to greyscale printing.

Posted on Jul 12, 2009

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Related Questions:

1 Answer

My catrige has a error


Wipe Down the Cartridge Contacts



Turn on the printer and open the cover where the ink cartridge is located. Remove the cartridge.

Remove the cartridge and use a clean, lint-free, dry cloth to gently wipe the contacts.

Wipe from the top of the contact to the bottom. Do this for each contact.

Place the HP ink cartridge back in the carriage. Turn the printer off for a minute.

Turn the HP printer on. Use the printer to print a test page. If this does not correct the problem, move onto Section 3.
Reset the HP Deskjet and Photosmart Printers

Turn on the HP Deskjet or Photosmart printer, open the cover and remove both the black and color cartridge. Close the cover.

Remove the power cord from the outlet and disconnect the cables running to the computer and/or router. Wait one minute, and then plug in the power cord and then the cables.

Open the cover and install the black and color ink cartridges. Turn the printer on.

Turn the HP printer on. Use the printer to print a test page. If this does not correct the problem, you will need to buy new ink cartridges. Office Max or Wal-Mart have ink cartridges for almost every model of HP Deskjet, Photosmart and Officejet printers.
Reset the HP Officejet and HP PSC All-in-one Printers

Turn on the Officejet or PSC all-in-one printers.

Unplug the power cord from the back of the printer and wait one minute.

Plug the power cord back into the printer. Press the On button and hold until printer turns on.

Print a test page to see if this has fixed the problem. If not, you will need to buy a new color ink unit at any office supply store such as Office Max.





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