Question about Microsoft Windows? Vista Home Premium Edition Upgrade Version for PC (1 Computers) (66I-00021)

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Cd not working on my compaq laptop .spins then cuts out

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Hello there,

Now what I understand is that, you have the CD seated inside the drive and it starts rotating and then it stop's, Lets try the possible steps to get the issue resolved.

Now another important thing is that, you will need to check with another CD not a DVD to see if that works and based on what you have posted, we kind of come to a conclusion that it might be a problem with the Drive itself, so please check and see if it can read a CD, Once you are done performing the step try using a LENSE cleaner and see if that resolves the issue.

Now once you find that you DVD drive reads CD but not a DVD we can say that the hardware itself has a problem, However if it does not read any of the Disks then there is an issue with the lense and please use a lense cleaner as adviced. If not please check for the step's below to check the drivers.

Now the first thing is to check if the drivers for the device is workinf fine.

Go to my computer, which should be in start or you might have it on you r desktop aswell.

Right click on my computer, go to properties, and then in the hardware tab you will find device manager.
or
The easiest way is to use the run command, That is go to start- run- type- devmgmt.msc and key in ENTER, you should see device manager.
or
Right click on My computer- Click on manage- Then select device manager from the list of options you will see on the LHS( Left hand side).

Now Presuming we have reached Device Manager, The next step to be performed is to check if you have the CD/ DVD drive working effitiently or not, How we can do it is by following the step's below:

Go to Disk drivers on to the right hand side of the window and expand disk drivers and check if it has a yellow or a black exclamatory mark on it, Well if it does,

Go to ACTION and scan for hardware changes, Result will indicate what exactly is the problem.

Most of the time it is never a problem with the drivers for CD/ DVD drive but still no harm in checking for it as a last option.

Posted on Jul 22, 2010

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