I am afraid that this need to be opened for a solution unless you are able to wriggle or carefully tapping for the cd to release. It may not be an expensive fault but usually some cd would have got entangled within the mechanism. hence tap on the cover carefully to see if it would release. If not open the changer after removing the holding screws, look out for any cds locked within, slowly wind up the loading motor to release. Now check the cd's , remove all and keep only one cd inside the magazine. Then load and watch, if all goes well you have done it remove off the bad cd . if not there could be a link or mechanism that is stuck. check the line to the loading motor, check the loading drive ic. try to hear any noise as the set is powered as friction to move. release or remove and set. I am sure if your are able to look carefully the problem could be around. if not there could be serious fault of failure of componets which requires more probe with a technical hand. hope this advice helps Good day.
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