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Stuck Lens I dropped my camera and the lens is now stuck, it will still take pictures but they are blurry. Is this fixable? It will zoom in slightly but turns off when I get to a certain point and is still blurry when zoomed. I've had it just over a year. It is a Samsung ES55 Digital Camera 10.2 Mega Pixel

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jul 13, 2010

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I dropped the camera and the zoom lens got off line. It won't close or go back in the camera. It looks stuck and I tried pushing it in but I'm afraid that I might push hard that it'll break...


The lens may be fixable but most likely will need to be replaced.
If the lens is stuck straight or won't come out at all it needs to be replaced.
If the lens is stuck at an angle then you may be able to snap it back to the center by pressing the edge of the lens back towards center while holding on the outer ring of the lens.
Hope this helps!

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Try cleaning the lens gently with a lens cloth or maybe a damp paper towel? Other than that - you may have something stuck in your lens that is making everything blurry when you zooom in...or the lens may need to be replaced to be fully functional. Do you notice any blurry spots when you zoom out that get bigger when you zoom in? If so something may be stuck in your lens. Good luck!

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The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

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you've misaligned the lens barrel I think. there's not much you can do to solve this short of a repair, which generally outweighs the price of the camera, due to the insane price of the individual parts. You can try realigning the lens barrel by doing what you did the first time.

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Hummmmmm.......I guess it all depends on how hard the drop was. At this point, you have nothing to lose by tinkering around with it.....but my guess would be that it's taken it's last picture. You might try locating a camera repair shop, or even an independent jeweler. They might could at least take a look at it and give you a second opinion. Hope this helps, and sorry about the bad luck!!!!

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It sounds like the optics in the lens are no longer calibrated. It needs to be looked at by a professional.

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Sounds like your lens is out of alignment. Added to that something w/ the screen is affected by the lens. Safest way is to have a technician check it out. A short cut I take is to look at the lens carefully and see if there is something loose or how mis-aligned is the lens. Sometimes a slight nudge will get it working properly. But whether it starts to work or not, the lens is already misaligned and you may still have a problem taking clear pictures. So even with my short cut, I'd still suggest you bring it in for repairs. It's really not a good idea to do short cuts unless you have a budget problem. Take care of your camera and keep the strap around your neck at all times so you don't drop it again.

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I did the same thing to my Photosmart E327 and upon inspection, I found that the len had fallen out. I could not find it so I am trying to find how to get it replaced. The blurry picture began for me after the drop. Suggest that you check to see if your len has become dislodged, or fallen out as mine did.

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that is a symptom of being dropped and stuck in a mode.
it requires total dissemble of the camera to fix or replace the lens. your lucky it takes pictures at all. most cameras refuse if the lens is stuck.

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