Question about HP Office Equipment & Supplies
First make sure that there is no paper left in the printer paper path. If there is DO NOT JUST YANK IT OUT. You could damage the printer. Remove it carefully. Some printers have levers that release the pressure on the paper so it can be easily removed.
Check the paper path and make sure there isn't a flag or sensor out of alignment.
Power down, wait 30 seconds, and power back up to see if it clears.
If it does not pick up the paper at all, it will give you a paper jam error. Your pick up roller is probably dirty or worn out. You can clean it with alcohol or depending on the printer, replace it.
Make sure the paper tray is set correctly. If you have a removable tray, the paper size could have slipped back to a longer paper that what is in there and this will cause the paper jam error as the pickup roller will not be able to pick up the paper.
Posted on Jul 14, 2010
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Posted on Jan 02, 2017
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