Question about Whirlpool AWM5125/1 Front Load Washer

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Whirlpool AWM 5100, When spinning, sounds like a marble is bouncing around between metal and plastic drum. Have taken off drain outlet from bottom of tub and cleaned out lint debris but didn't find large loose debris, nor stop noise when reassembled, although did seem reduced. Any ideas?

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  • Handichick Jul 15, 2010

    Thanks for your advice diddydoddy. My model is a 5100 and I am unable to remove the element easily. However, while shining a torch and rotating the barrel I could identify that one of the prongs holding the element down had bent upward and was catching on the barrel seam at each rotation. I could not imagine any way to access this without disassembling the "entire" unit (looks like a bomb has gone off in my laundry)I hope there wasn't a more simple solution as I couldn't find any other access point- advice to others-you will need help with heavy lifting!!! (and used digital camera to ensure everything goes back where it came from..) I am still in the middle of this ..adventure.. but am confident it was the problem. I will post final result when I'm finished!
    Other advice to others- I had a long running prob with stopping, jamming, speeding through etc during cycles and was going to get a new timing switch but nearly every time there was something jammed in the drain/pump outlet. Now I have located the drain at base of tank and discovered how much debris was stuck in there waiting to block the pump outlet I expect my timer problem will disappear. I believe the cycle progress is very dependent on the pump being clear! Always check it first!
    Thanks again diddydoddy, and good luck to all.

  • Handichick Jul 18, 2010

    (somehow this enquiry went elsewhere so I don't know how well my 'cut and paste' will work!)

    hi diddydoddy, further to my prob with banging in drum of whirlpool front loader AWM 5100, I am wondering if the clip which holds the element is absolutely necessary? It is simply a piece of hardened bent wire. one edge had somehow bent out of shape and was hitting the folded seam of the metal inner barrel each time it rotated. I don't understand how this could have happened, and since I had to completely disassemble the machine to reach it, I would hate to find it somehow bends out again. It was very difficult to reshape back into the correct shape, and is still very slightly lopsided. The element appears to be very securely in place, so does the clip actually do anything? What do you think? Many thanks, Handichick

  • Handichick Jul 19, 2010

    I can't thank you enough for your clear concise assistance! You are a gem. If only all the 'experts' were as expert as you. Thanks again. :-)



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Try removing the heating element and also the sump hose you removed the first time then see if the object can then be dislodged.You may have to shine a torch in by the element whilst turning the drum slowly and see if anything shows up.
Hope this solves it.

Posted on Jul 13, 2010

  • Christopher Dowling Jul 18, 2010

    Hello Again,

    The clip you mention keeps the heating element in position and to stop it rubbing against the drum which could cause an electrical fault if it wore through to the inside of the element.If you have managed to reshape it back to its near original shape,well done.The normal reason for this to occur in the first place is debris/lint or the like getting through to the inside of the drum and wrapping around the element but it seems as if you are winning.

    Thanks for your payment and positive feedback it all helps.

    Good luck Chris.



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