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Re: My external Hard Drive Doesn't work.
If you computer is locking up and or running slow this is a sign that there is a problem with the drive. The computer is trying to access the drive but having trouble doing this. I used to have one of these and had trouble with it from time to time. I would recommend that you try running check disk on the drive to see if this makes a difference.
If you still have trouble try the drive on another computer. Note you may have to assign a drive letter to it. The links below will help you do this.
How to change your drive letter in Windows XP
If you are out of warrranty I would pull the drive out of the encloser to seee if you still have trouble because in most cases when external drives fail the problem is with the USB controller and not the drive its self.
Let me know if you have any more problems or questions
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A Hitachi USB external hard drive is a device that acts as portable, removable storage for your personal computer. If you need additional space to house files on your computer but don't want to go to the trouble of installing an internal drive inside the case, a USB external hard drive is your best option. These drives are "plug and play" devices, which means that very little can actually go wrong. If you're having problems, fixing them shouldn't take more than a minute or two.
Check your connections. A USB cable needs to be connecting your Hitachi external hard drive to your computer. Your external hard drive's power cable also needs to be plugged into a functional wall outlet, surge protector, extension cord or power strip. Make sure your Hitachi USB external hard drive is turned to "On." An "On/Off" button is present on the front of the unit. If the indicator light around said button is not illuminated, the drive is "Off" and your computer won't be able to recognize it. Press it to turn it on and then try to access your drive again. Format your hard drive. If your Hitachi USB external hard drive doesn't currently have a file system on it, you won't be able to use it to store data. Open up the "Computer" icon in the "Start" menu. Right-click on your USB external hard drive's icon and click "Format." Click "Start." This will install a file system on your Hitachi USB external hard drive. After this process is finished, you will now be able to use your drive. Restart your computer. Certain models of computers (especially older models) won't recognize new hardware unless your computer boots with the hardware already connected. Leave your USB drive plugged in and restart your computer. Once you do this, your Hitachi USB external hard drive should appear as normal in the "Computer" folder with all of your other drives. Hope this helps.
Probably not the right answer for your problem. Mine is an external 1 TB Simple Drive. Mine wouldn't respond at all. I unplugged the power cable from the back of the hard drive and replugged it in and instantly it worked (with the computer and hard drive plugged in). I had tried rebooting the computer, plugging/unplugging over and over into the computer and that didn't work.
I would unplug the external drive then shut down your computer. Plug the drive in(be sure the USB port is in good working order.)Turn the computer on. If it does not recognize the drive search online for tech support for that particular drive. Install any drivers or software. Be sure to find out if the drive is compatible with your operating software. Make sure all connectors are seating firmly and correctly. Make sure that everything is plugged in where it should be plugged in.
First, check the warranty status. They should give you a replacement.
The following will probably void your warranty... This external drive probably houses a standard hard drive used in a desktop computer. If you don't mind voiding your warranty, you could disassemble the protective "shell" and check to see that the cabling to the drive is properly attached. I've seen a external drive which the interface cable was partially unattached.
If all looks OK here, you could remove the actual hard drive and try hooking it up to a standard desktop computer. If you or a friend is reasonably tech savvy, such is a plus. It could be set as a secondary drive, and then you could see if files could be accessed.
If nothing above works, then your outlook is bleak. There are businesses specializing in file recovery from a dead drive, but it is expensive.