Question about Whirlpool WFW9200S Front Load Washer
Thor TWM800 washing machine. Starts with a spin and nothing happens after that. Lound clunking noise and bounces across floor. unusable. Told by a serviceman needs new computer panel but on speaking to distributor told it is mechanical (crack or ball bearing) and machine is useless. Smokey tinge on computer panel is normal and is not generating the problem, therefore OK. Any comments appreciated.
A faulty control board definitely cannot result in clanking noise and even a minor vibration. It's true that the issue is rather mechanical. based on the description of the problem, I can certainly deduce that the spinner support assembly, A.K.A spider assembly, has completely gone out. This is the three-arm assembly that holds the basket to the shaft. Unlike the basket which is stainless, the spider is made of aluminum
that corrodes with time and usually breaks during the 6th or 7th year of
the machine. You can certainly tell that it is the spinner support if
your washer is at least 6 years old.
The bad news is, the spinner support cannot be purchased separately. It comes as a complete assembly with the basket which is covered by at least a 10-year warranty. The most frustrating fact is that the spinner support is not covered by the same warranty even though they come as an assembly which costs at least $500, a non-economical repair to invest.
Here are some videos showing what broken spider assembly looks like and how it makes the clanking noise when it is completely broken.
Posted on Jul 13, 2010
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Posted on Jan 02, 2017
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