Question about Apple MacBook Pro Laptop Computer with Intel Duo Core 15.4 Inch PC Notebook

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I have a Macintosh. When I tried to plug in speakers the hole for the plug wasn't deep enough. Pushed it in harder and got the speakers to work. When I unplugged them my computer no longer had sound without the speakers.

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The audio-out jack on the MacBook Pro is a dual-purpose jack: it works with both electrical and optical connectors. (You may occasionally notice a red light leaking out the port—that is the optical circuit.) Because of its construction, it is stiffer than usual when you are inserting a standard electrical headphone jack and binds halfway in (which one could easily describe as feeling "not deep enough"). But because of its internal mechanical complications, it doesn't always reset properly when you remove the plug. This is a known problem with this model of Macintosh. Often inserting and removing the plug a few times will loosen it up enough to restore the speaker contact. If it doesn't, then a trip to an Apple Certified Repair outlet is in order.
If you google "macbook pro audio jack repair", you will find reports from hundreds of people encountering this problem. The actual repair involves a logic board swapout, and can be very costly. My advice would be to get a quote for this, then call Apple Customer Relations and propose that it should be done free for you because it is a clearly documented widespread product defect. The people at Customer Relations are surprisingly liberal and I have had excellent results going this route.

Posted on Jul 14, 2010


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