Question about HP LaserJet 1320 Printer

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My laserjet 1320 (2015d printer) has the paper jam light on and wont work. Have rebooted and turned on and off. what else can i do?

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  • imnancee379 Jul 13, 2010

    I have the HP laserjet 2015d. the paper jam light remains steady so i cant use the printer. I have rebooted the printer. I also would reboot holding the "go" button. I have pulled out the paper tray to see if there was a blockage. no. i pulled out the toner as well as opening up the straight-path output and nothing is there. what can i do?


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Hi there you need to open the printer and take out the paper that is stuck up inside the printer and reboot the printer and it should be alright.

Posted on Jul 13, 2010

  • imnancee379 Jul 13, 2010

    i ave taken everything out to get to the guts of the printer. there is no paper in the printer.

  • Hilton Bristol Jul 13, 2010

    Thanks for replying, since there is nothing stick up in the printer the next solution is: you should take is to uninstall and reinstall the drivers for the printer,then restart printer and try to print from it.


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Did you remove all traces of paper by opening the lid and checking?
Sometimes, paper can rip off and still be lodged inside the rollers of the printer causing this error.

May have to disassemble the toner cartridges to look inside.

Also, remove the paper tray(s) and look inside for paper that has been partially pulled into the printer.

Wish you luck on this one.

Posted on Jul 13, 2010

  • imnancee379 Jul 13, 2010

    i have taken the papertray and cartridge out. i see nothing there to jam the printer. When i press the Green "go" button nothing happens. When i turn on the printer it does not cycle thru the lights like it should. Automatically has steady yellow light on paper jam.

  • Duane Wong
    Duane Wong Jul 13, 2010

    Follow this link to hp's paper unjamming page. It's kind of too long to post here so:

    Hope that clarifies things a little.

    If you can't fix it by following the diagrams and steps provided there, it may need professional service by an authorized hp service center.


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