Question about Logitech V550 Nano Mouse

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Chick and wheel works but mouse won't move pointer

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  1. Try to connect the Mouse receiver to a different USB port. Then, check the behavior of the device.

    Also, try to connect the receiver to a USB port on the back of the computer. The ports that are located on the back of the computer typically have more power available. Note Bypass any port replicators, USB hubs, KVM switches, and so on. Connect the receiver directly to the port.
  2. Replace the batteries, and determine whether this resolves the issue. Make sure that you have inserted both the required batteries into the wireless pointing device and that they are positioned in the correct direction. After replacing the batteries, press the reset, or resync button on the mouse or on the receiver.
  3. If the issue continues to occur, test the mouse on a different computer in a different environment. If you can replicate the problem in a different environment, you may have a defective device.
  4. If the mouse buttons are recognized, and the pointer won't move, you may have a defective device. However, the best way to determine whether the device is defective or damaged is to try the device on a different computer.

Posted on Jul 12, 2010

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