Question about Sony NWZ-E438F Digital Media Player

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Mp3 Player Froze

I've owned an mp3 player for over three months. I recently unplugged my device, it froze. I will click the play button on the machine and it will go to the "Every moment has its music" welcome sign that says Walkman on it, and then it'll to the loading section of the device, then it will freeze and shut off, is there a way to resolve this without taking the machine back?

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Follow this procedure if the portable player appears to be frozen with Every Moment Has its Music on the display.

  1. Confirm that the portable player is connected to a working USB port and that it is charging. If necessary, connect it to a different port. When connected properly, the battery icon will be animated or it will indicate the charge status such as FULLwhen charging is completed.
  2. Make sure that you are pressing the POWER button to turn the player on. Previous Walkman models that did not have a power button would turn on by pressing any button. This model must have the power button pressed to turn it on.
  3. Ensure that the HOLD function is not activated.NOTE: For some models, when you use the portable player for the first time, if you have not used it for a long time, or the battery is depleted, it may take up to 5 minutes for it to be recognized or start charging. On models with a display, the display will remain blank. If it the portable player is not recognized or does not begin to charge after waiting 5 minutes, continue with this procedure to reset the unit.
  4. If the portable player is still not responding, reset it by pressing the RESET button with a small pin or similar object.NOTE: When the RESET button is pressed, although the unit will retain the music data and clock settings, all other stored data and settings may be deleted. If the unit starts up after the reset, access the Settings menu and initialize the unit using the Format (initialize) function.
  5. If there was no change after the player was reset, connect it to the computer and reset it again, leaving it connected.
  6. Check the Sony Support Web site to see if there are any available firmware updates for your model. Updates can be found on the Sony Support Web Site in your country.

Posted on Jul 25, 2010

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I had the same problem, and i literally just fixed it! it wasn't charging properly on my PC, even though it kept saying "full battery". so i used a USB to wall charger and it fixed this problem!

Posted on Sep 07, 2012

  • Nate Sep 07, 2012

    i had the same problem, and i literally just fixed it! it wasn't charging properly on my PC, even though it kept saying "full battery". so i used a USB to wall charger and it fixed this problem!

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