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First confirm that the cyan ink cart actually has ink in it.
If you do have ink, run a "head cleaning" In the printer driver, there should be a "Maintenance" tab, and in that should be a "Cleaning" button. You may also have a "Deep Cleaning" capability. Try regular cleaning first, and see if that clears the probem.
You can try reseating the print head.
Click on Service and Support, then type in 5 flashing lights. Click on the first result, then the first on the solutions list.
This printer model has a print head seperate from the carts. Over time, the print head can become clogged. Try removing the print head assembly from the printer and dipping just the printhead (the silver thing on the bottom) into a shallow dish of just boiled water several times. Dry off, reinstall print head and carts and try again. My need to do a few times. This will get rid of any congealed ink on the print head. Otherwise, new printer, as the replacement print head is more expensive than a new printer. Canon kind of made these disposable. Can also try to inject water through the cartridge port when the printhead is out of the printer ( the hole where the cartridge goes into) with hot water as well...
Lift lid ,let carriage stop in middle, un-plug the printer > Remove all ink tanks > Remove print head > Soak print head in > 3 parts very warm water an 1 part ammonia over night. Rinse under faucet with water directly over ink ports, shake out excess water,(if when you shake it out and if color still comes out repeat soaking for another hour or two and rinsing again ,HAD TO DO MINE TWICE) let air dry. (hair drier helps) Cured my problem for a while ,but if not used almost every day, this will happen again, I also use compatible ink tanks. Don'T believe the inks are as good as Canon Ink. But who the hell can afford them. So fill your owe with Canon ink from Canon. Still seems that the cyan always dries up first. Good luck Lestero1
I have a doc printed off the web, about cleaning the i960 if you leave me your email address I will post it to you. I do not have the web site details unfortunately. The information contains details of how to remove print head and clean etc.