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HD suddenly asks for Password, never set one!

I have a freecom toughdrive external harddrive which (as i found out just now) usually comes with passowrd-protection programme. i used the harddrive frequently, but there password-programme never showed up.

now i plugged the harddrive into another laptop and it asks me for a password, which i have, of course, never set! if i don't have a password it asks me to completely reormat the drive. NOT an option, the data on there is crucial!

unfortunately i am far away from the PC i normally used the HD with and can not plug it in there again to see if it is ok...

help!

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  • rejokevenge Jul 13, 2010

    thank you so much for your answer! I'll update when I found out more :)

  • Robin Tolbert
    Robin Tolbert Jan 27, 2016

    I have exactly the same problem. Never set password and suddenly asks for one. I have had this for a long time and do not have manual as I have moved many places. Like wise data is crucial. This is a totally f*&%ed system that does this randomly. How do I fix it? How do I contact Tech support. They MUST know about this glich!!!

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  • Master
  • 2,923 Answers

The password-protection program is designed to protect your files, so that if in case your HD is stolen, any important files will remain intact in the HD.

You have to refer to the use manual of the HD and look for the default password. Since you mentioned that you never set any passwords, it means that the HD is still using the default or manufacturer's password or code. Check the manual and you should find it there.

Or you may want to contact the tech support of the manufacturer and see if they could give you the default password.

Thank you and good luck!

Posted on Jul 12, 2010

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