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When I go into My Computer to look at my Com Ports, port 1 is not there anymore. Because of this my modem does not work.

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  • thetootall Jul 12, 2010

    When looking under Device Manager, does it show any Disabled items (denoted with a red X through it) or the "Other Devices" category?

  • d_braasch Jul 14, 2010

    No there are no Red X's in the Device Manager.

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Maybe the port 1 is defective. There is comports that are sell in the computer shop. Just look for it.

Posted on Jul 13, 2010

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If your modem is no longer detected you may need to reinstall the driver or in Windows-speek you will have to "Update" your driver.

Right click on "My Computer," go to "Properties," and then to "Device Manager." Here you will see a list of all items connected or supported on the computer. Go to "Modems" find your modem and "Update Driver Software." If you do not see it there either then under "Action" at the top of the Device manager screen go to "Add Legacy Hardware." Follow the prompt and install the modem!

-Paul

Posted on Jul 13, 2010

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Ok,

There's really only a few reasons this would fail beyond the COM settings. First, if the computer you're using has actual serial ports on the board and you're using a USB modem or if there are more than one serial ports it's possible you have either got the wrong COM assigned or that you have more than one trying to use COM 1. This will not cause conflicts with newer USB based devices but can when using actual UART chips on the motherboard or a mix of USB and UARTs.

Go into device manager and check for additional ports. Disable all COM ports except the actual modem and try again. If it still fails, check for DMA and IRQ conflicts. Do this by going into Start>All Programs>Accessories>System Tools>System Information.

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