Question about Kenmore HE2 Plus Front Load Washer

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F21 Failer My washer keeps stopping in the middle of the cycle and I get a F 21 error .

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"F21" is a Long Drain error. This is usually an indication that you may have an obstruction somewhere in the drainage system. Most commonly, this is an indication something is lodged in the drain pump or the inlet line running from the wash tub to the pump. There is a white screw off cap on the drain pump that you can remove to inspect the pump impeller and clean. The following link explains:

http://www.fixya.com/support/r3608588-f21_error_code

Included is a follow-on link that explains how to check the drain pump to clean. On some model washers there is no screw off cap on the pump and you will have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Removing the inlet hose for inpsection is recommended on all these washers just to ensure there isn't anything lodged in the line. Debris and small articles of clothing such as socks or under garments can become lodged in this area as well causing the drain cycle to fail.

NOTE: A "SUD" error code can also often occur in conjunction with the "F21" error code. This is due to air being detected in the drainage system, which can occur if the pump is not running, or if you have an obstruction BEFORE the pump. You need to remove the inlet hose from the pump to ensure it is also not blocked. Correct your drainage system fault, and the SUD error (if displayed) should go away.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced. If the pump requires replacement, the following link explains how:

http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

These are very simple repairs that you can perform yourself without the assistance of a repairman.

If the washer door remains locked and you still cannot open it, there is a manual release you can use to retrieve items left in the wash tub. The following link explains:

http://www.fixya.com/support/r3576511-door_jam_on_kenmore_elite_and_whirlpool_


If the wash tub is full of water, you may want to use a wet/dry shop vac to pull a vacuum on the drain line and drain the wash tub. This will minimize any potential mess you may have to clean up.



NOTE: The error codes are not listed in the owner's manual. For an explanation of all the error codes, each one of these washers comes with a technical data sheet inside.

To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front feet of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.

The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.

Read through the information provided and if you have questions, please post back and let me know. I hope you find this information helpful.

Posted on Jul 12, 2010

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It quit in the middle of the cycle with a code f 21


Hi,
F21 LONG DRAIN

If the drain time exceeds 8 minutes the water valves turn off.
NOTES:After 4 minutes the “Sd” error will be displayed, then
4 minutes later the “F/21” error code will be displayed. Press
PAUSE/CANCEL two times to clear the display.


Possible Causes/Procedure

1. Check the drain hose and make sure it is not plugged or
kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and make sure
the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.


Thank You

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Error code f 21, what does this mean?


The error code F-21 refers to Long Drain. The washer has sensed that it has not drained out completely and cannot go into further cycle.

If yours is a HE 2 washer, afer few minutes, Sd error will be displayed and then after couple of minutes F21 error code will appear. Water valves will be turned off and stops running.

If yours is a HE front load, when drain time exceeds 8 min, F21 error will be displayed. The water valves will be shut off and pump will stop running.

Generally, by re-storing the power to washer, it may fix the problem.
You may press the pause or the cancel button twice to clear the display.
You may have to double check the drain hose to see if there are any kink, clogs.

Also, you may unplug your washer, turn the circuit breaker off for 1-2 minutes and then plug it back in to check if it works. After this, check to see if the washer drains.

May 18, 2010 | Washing Machines

1 Answer

I KEEP GETTING A F21 CODE AFTER EVERY CYCLE


F21 is:
LONG DRAIN
If the drain time exceeds 8 minutes the water valves turn off.
NOTES:
After 4 minutes the “Sd” error will be displayed, then
4 minutes later the “F/21” error code will be displayed.
Press PAUSE/CANCEL two times to clear the display.
Possible Causes/Procedure
1. Check the drain hose and make sure it is not plugged or
kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and make sure
the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.

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My whirlpool duet front load washing machine stops in mid cycle


F21 = LONG DRAIN ERROR

If the drain time exceeds 8 minutes the water valves turn off. After 4 minutes the “Sd” error will be displayed, then 4 minutes later the F21 error code will be displayed.

Press PAUSE/CANCEL two times to clear.

Procedure:

1. Check the drain hose and make sure it is not plugged or kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and make sure the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
5. If the above does not correct the problem, go to step 7.
6. Unplug washer or disconnect power.
7. Replace the pump.


Alternative Procedure:

If the machine cannot be forced to its diagnostic mode then:

1. Disconnect the washer from the power supply and water supply.
2. Remove the top panel by taking out the three screws in the back of the washer. The pressure switch is right on top.
3. Remove the Molex connector from the water level switch / pressure switch.
Refer to the picture below.
4. Reconnect the power supply but not the water supply.
5. Power the machine. The machine will enter diagnostic mode.
6. Power off the machine.
7. Replace the water level switch / pressure switch.
8. Reconnect the water supply.
9. Power on the machine it will work without error

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Check the following link:

http://fixitnow.com/wp/2008/09/27/whirlpool-duet-washer-with-f-21-fault-code/

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