Question about Hotpoint 24 in. HDA3420Z Built-in Dishwasher

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My Hotpoint HDA3420Z dishwasher is not draining. I discovered a glass had broken at the bottom. Is there a filter that needs cleaning?

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Here is a tip that I wrote that will help you with your dishwasher not drainingproblem...

Dishwasher Problems - Waterwill not drain out


Posted on Mar 27, 2011


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017


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Hello Keith, thank you for allowing me to assist you!

Often when a dishwasher does not drain, it is because the drain hose may be clogged or you have a faulty drain pump. First, I recommend cleaning the glass trap that is located in the center of the unit designed to collect pieces of broken straws, bones, glass, etc. The filter can be removed for cleaning by simply grasping the handle and lift it out. Once you empty the filter, you may wash it with warm soapy water and allow it dry. Then place filter back. However, if you continue to have water left in the sump and the dishwasher is making a grinding noise, then it is recommended that the drain motor be diagnosed. You can locate a certified technician directly through the manufacturer website or in your local directory.

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there is a piece of debris in the drain pump. remove the triple filter from the bottom ( the one you are supposed to clean every week to keep debris out of the drain pump) under that filter and to the left hand side you will see the non return valve. squeeze the tab and pull the non return valve out. remove the broken glass or whatever is stuck in the drain pump impeller. replace the non return valve. replace the filter. if you need a picture go to, and search for your owners manual. it has step by step tutorials on how to free an obstruction from your drain pump.

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Dishwashers have a part usually called a separator or accumulator which traps the dirt from the water during the wash cycles while the water is continuously recycled to clean the dishes. At the end of the cycle the separator is flushed out and the trapped dirt goes down the drain. If it doesn't get flushed out the dirt builds up till it starts showing up on the dishes. Some separators have a hole on top and one on bottom with a valve which stops up one hole or the other depending which cycle it's running. The valve can be stuck or broken causing the problem.

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In the back of the dishwasher at the base there is an indentation. This is where the food particals go when they are washed from the dishes. In this indentation there is a filter and a small wire appendage that is connected to the impeller of the motor. What happens is the dishwasher takes the food off the dishes and it is washed into this indentation area where the wire appendage turns breaking up the food particals to be flushed out during the drain cycle. What it souds like is this filter is clogged to the point no further waste can be flushed out. If you take the bottom tray out and reach into this indentation you will feel the filter. (note) there is a cover over this area that will need to be removed to access this filter. Once the cover is off you can reach into the area and you will feel the filter which should pull up and out. Be very carful when reaching into this area due to broken glass particles that may have accumulated. Once the filter is out clean the area well and replace the filter and you should be good to go
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Broken glass is caught in the pump. a take apart cleaning of the pump and drain hose is in order.

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