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Well done - with a little effort you should be getting back to normal. Most companies now have problems with support services. Some times it is best to do like you and take the bull by the horns and get it done.
first of all make sure that your account in the computer is the one that has administrative rights on it try checking the minimum requirements and the platform as specified on the kaspersky software. if you want i can help you install the s/w you may reach me on my email
If it wasn't I would definitely make a fuss with Best Buy, I don't see why they wouldn't just pull a new software off the shelf and give it to you especially if you bought a complete system from them. I would do a screen print showing that the software is not working. First, make sure you haven't disabled it, and it is truly not functioning, BUT let them resolve it their own way first.
i think your operating system is windowsxp. i find that sp3 have lots of bugs(errors) so better use your previous sp2. i think you need to perform fresh installation operating system. this might help you out about that IE problem.
Here it is:
Since I had bought the game at BEST BUY I took the second game down there and marched to the GEEK SQUAD counter and told them THE sales people said this woould work on my Windows XP computer. (Obviously it didn't I said.) I told them to take the disk and check it out and TELL me what I needed to do and what the problem was. They did and it loaded on their computer beautifully! WHAT WAS THE PROBLEM? Answer: I needed a DVD DRIVE. HOW DID I SOLVE THE PROBLEM?...I went to OFFICE MAX and they told me to buy the EXTERNAL DVD RECORDER for $99.00. It would then load up and play my game. It did just that and I love the game SO much....I am now going to go back to best buy and buy the Card games and the Boardgames!!!! I DID NOT NEED TO PURCHASE YOUR ANSWER FOR THE $9.99 price. I HOPE THIS HELPS EVERYONE WHO IS HAVING THIS TROUBLE WITH THESE GAMES...INCIDENTLY, I figured how to get administrator's priviledges to play the new games. AND it's not a little picture with your name and computer administrator under it. It will say ADMINISTRATOR in big letters and you log on to this....the trick? As soon as you turn the computer on rapidly keep pressing F8 until you get to a message screen that says safe mode...arrow up to this, click on it, and then do what it says on the screen..................