Question about Panasonic WORKiO DP-C262 Printer
We just bought a 'Panasonic Cyan' drum unit. We were assured that it was not used unit but new, Panasonic. After installing, our printer still reads the drum unit needs to be replaced. We've been told by the people that we lease the copier from that the cartridge must not be authentic that it must be a refilled one and therefore may have damaged our printer. Is this a problem with companies claiming to sell authentic Panasonic new drum units when in fact they are used and possibly not even Panasonic?
Yes; That kind of thing can happen.
One way to tell if it is an authentic product is the packaging. If it's new, factory sealed, has the manufactures name, colors, logo and lists your machines model on it then it's a very good bet that it's The Real Deal..... That doesn't mean It Can't Be Defective and Won't Cause Damage !!!
If any of that is missing or it says "For Use In" your model, it may be a generic brand.... That doesn't mean It Will Be Defective or Cause Damage !!!
If it's dirty or not fresh looking or has been re-sealed it may be a refurbished item. While it should cost a lot less... It doesn't mean It Will Be Defective or Cause Damage !!!
Important: Are you experienced in installing these units into your machine? Many machines will reset its usage counter just because it can detect the presence of a special item or circuit or what ever that's onboard a 'properly' prepared and inserted unit that means "I'm NEW!!" so, Love Me. And I may 'have' to be turned on or it may 'have' to be turn off at the time you put it in... Hey! I'm takin' about the Machine!!
Also; Some machine require some keyboard input or button pushing which will mean... Hey; I just put a new one in so, Love It!!!
One other thing.... The machine may be a bit brain dead too and isn't noticing what has changed in it's insides...
So; If you're certain you 'Did It Right !!' send it back for a refund and try again.. If you're not, check The Book that came with it for instructions.... No, No !! Not the Bible... I mean the Operator Manual!
Copiers! Ain't They... Fun???
Posted on Jul 12, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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