Question about Datamax I-4308 Thermal Label Printer

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DMX-I-4308. Hit print and the printer shuts down. Let if sit for a while, turn back on and can print again. But after a while, hit print and printer just shuts down again. No error messages...just turns itself off. thanks, Scott

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  • Bill Franke Mar 28, 2012

    I am a full time electronics tech and our business owns a DMX-M-4306. We had the same problem. The printer would shut down on its own after awhile. We suspected it was a thermal problem as it would work better with the case off. LEDs go bad with time and heat and the switch-mode power supply has two of them in the form of optoisolators (TCDT1102). We replaced these (Mouser electronics has them) and the problem went away. Hope this helps.

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I would suspect something inside is getting hot thus overheating then causing the printer to shut down. We are talking about thermal here just keep in mind when these get to hot they shut down. So i would have it repaired its more then likely a sensor that is causing it to shut off.

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Posted on Jul 12, 2010

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