Question about Brother MFC-3240C All-In-One InkJet Printer

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I got an unable to clean message on my printer and I read the manual and attempted to clean it. I am still getting the message, what should I do?

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  • Brother Master
  • 379 Answers

If you look at the Brother website you will find a trouble shooting guide for your machine.

In the guide, for the error you quote Brothers guidance is to check for a stuck piece paper, however it also states that if the printhead is hard over to one side (righthand side if memory serves me correct), then to contact Brother. If you do so, Brother will tell you it needs to be serviced by a Brother agent, which will likely cost you more than a new one !

If it isnt a stuck piece of paper, the problem is due to the fact that Brother machines excessively self-clean. Each time they self-clean a small amount of ink is dumped in to a holding tank/sponge. When a predefined number of self-clean operations have been performed, the machine refuses to print and gives the error message you have stated. Brother state that the tank/sponge must be replaced before the counter is reset, again by a Brother agent.

However, there is a way of reseting the self-clean counter yourself - if you Google your model number and the error code somewhere in the results you'll find how to do it. The only risk of doing this without changing the tank/sponge is that it will eventually overflow and leak out the bottom, but I did my Brother all in one some time ago and have had no problems yet.

Posted on Jul 12, 2010

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I get error message "Unable


Computer messages provide the presciption of the condition requiring attension. For example, the message unable to clean has an identification number also as reference to the the condition specified. An attempt to clean the printer would require preparotory measures described.

1. Examine the printer device qeenly to ascertain complementary requirements before further processes are achievable. For example, printer cleanup may require replacement parts, ink cartridges, ribbons, perhaps papers.
2. Acquire the printer cleaning kits. For example, cleaning solvent specificed for printer devices, cleaner clothes, and brushed tools for reaching into corners.
3. Acquiring the printer user guide as instructions provider to achieve the process. For example, prior to the cleaning activity, familiarise with the user guide of the printer. Take qeen attention to printer diagnostics found on the references catalog area because may have provided the means to acheiving the problem encounter as message.

How to clean up the printer with tools provided.
First, the printer require dismantling the removeable components. For example, the lose areas usually printer ink stations, paper feeders, printer out document holders would require removal before commencing printer ceanup.
Second, Take care in the process of removing part components. Meanwhile observe any broken parts that may require replacement on the compartmentalisation process.
Third, Cleaning the printer includes external areas, internal areas, and finally only components that require cleaning should be cleanedup. For example, the ink cartridege is delicate would leat require tempering with, especially should be stored at delicate area to prevent contact with moisture, or ink floating sepage.

What to expect duringg the clean up process
First, clean any noticeable particles, dusty, paper remnants etc.
Second, replace every component parts soon after the cleanup is complete
Third, printer accessories like printer paper, ink, ribbon soon after replacement would require reallignment. For example, powering on the printer, attaching to a computer, attempting to print a document should initiate the allignment procedures. A. The printer sends messages to the computer requiring test sheet printouts. For example, it is likely for the printer during this stage to produce malallighed printer out sheets. Also likely is several mesages requirng approval as users authority to reestablish printer. Every process taken until the first appropiate printer out is acheived is called an allignment process.

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