Question about Kensington Expert Mouse Trackball

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CURSOR DOES NOT MOVE ON MANY OCCASSIONS. HAVE CLEANED THE UNIT, CHANGED USB PORTS ETC ETC STILL HANGS UP

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I posted a comment regarding the solution I found for my Kensington Expert Mouse problems with cursor movement but I guess I messed up some how because I dont see my comment posted so Im reposting. Kensington emailed me after an online inquiry which i wasshocked about because they do not provide tech support for their products. Theyhave a Tech Support web portal for all inquiries of any Kensington products.Anirudh Reddy provided me with a url to their tech support company. It ishttp://accoblobstorageus.blob.core.windows.net/software/484d7363-765d-4810-b8ff-c8111d367961.zip hopefully you have an unzip program such aswinzip, but if not you can d/l a 30 day trial of winzip free.After that trial,I believe you can purchase it for $29 or somewhere near that amount. If you have online dell support and yourwarranty covers it, they will do a remote access to fix your mouse troubles. they helped me with mine. After hours of searching the windows 7 compatibilitysite I finally found out that it is compatible and it says no software isneeded and it says it installsautomatically once plugged in..also try plugging it into another port. Thats what Dell told me to do. if you havewindows 7 the following is the link from the compatibility sitehttp://www.microsoft.com/windows/compatibility/windows-7/en-us/Details.aspx?type=Hardware&p=Kensington%20Expert%20Mouse%20USB%2fPS2%20Trackball&v=Kensington&uid=64217&l=en-US&pf=2&pi=3&s=Kensington%20Expert%20Mouse%206.0.3&os=64-bit That also has a link to kensington where itsays you can d/l it. im doubting thatbut you can try. One more thing; afriend told me about www.edugeek.net Iwas told that if you go there, say that you're not a tech person but that the site wasrecommended and someone will assist you with whatever you need. I know thats alot of info but i thot itbetter to be thorough than not. The Dell help was the best for me but if you dont have it, you might try the other suggestions and hopefully your problem will be solved. goodluck and I hope it works for ya

Posted on Apr 14, 2012

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