Question about Kensington Expert Mouse Trackball
I posted a comment regarding the solution I found for my Kensington Expert Mouse problems with cursor movement but I guess I messed up some how because I dont see my comment posted so Im reposting. Kensington emailed me after an online inquiry which i wasshocked about because they do not provide tech support for their products. Theyhave a Tech Support web portal for all inquiries of any Kensington products.Anirudh Reddy provided me with a url to their tech support company. It ishttp://accoblobstorageus.blob.core.windows.net/software/484d7363-765d-4810-b8ff-c8111d367961.zip hopefully you have an unzip program such aswinzip, but if not you can d/l a 30 day trial of winzip free.After that trial,I believe you can purchase it for $29 or somewhere near that amount. If you have online dell support and yourwarranty covers it, they will do a remote access to fix your mouse troubles. they helped me with mine. After hours of searching the windows 7 compatibilitysite I finally found out that it is compatible and it says no software isneeded and it says it installsautomatically once plugged in..also try plugging it into another port. Thats what Dell told me to do. if you havewindows 7 the following is the link from the compatibility sitehttp://www.microsoft.com/windows/compatibility/windows-7/en-us/Details.aspx?type=Hardware&p=Kensington%20Expert%20Mouse%20USB%2fPS2%20Trackball&v=Kensington&uid=64217&l=en-US&pf=2&pi=3&s=Kensington%20Expert%20Mouse%206.0.3&os=64-bit That also has a link to kensington where itsays you can d/l it. im doubting thatbut you can try. One more thing; afriend told me about www.edugeek.net Iwas told that if you go there, say that you're not a tech person but that the site wasrecommended and someone will assist you with whatever you need. I know thats alot of info but i thot itbetter to be thorough than not. The Dell help was the best for me but if you dont have it, you might try the other suggestions and hopefully your problem will be solved. goodluck and I hope it works for ya
Posted on Apr 14, 2012
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Posted on Jan 02, 2017
Tips for a great answer:
Press the button on the back of the mouse to free the battery cover on top.
Remove the battery cover and put the supplied AA battery into the mouse.
Replace the battery cover.
Insert the wireless USB dongle into a USB port on the laptop or desktop computer.
Move the mouse and watch your computer screen.
Confirm that the mouse is connected by making the cursor move.
Hope this helps
Sep 26, 2012 | Microsoft Wireless Mobile Mouse 3000
check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems for a computer and its parts
hope this helps
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