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Computer problem. HP Pavilion laptop. Windows

Computer problem. HP Pavilion laptop. Windows will not boot up. Took to repair shop - they fixed - problem returned.

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  • nancie1186 Jul 12, 2010

    I would take it back, what did they say they did to correct the issue?

  • lloyd_pate Jul 12, 2010

    Repair order reads: "System was getting BSOD STOP 0x7e. Did a repair on Windows to correct issue"

    NOTE; I did take it back - but for another problem - worms. In addition to removing the worms, they also removed some other vital stuff - like sound - and hibernation, others. At that point I kind of lost confidence in their ability.

    Thanks for your help.

  • nancie1186 Jul 12, 2010

    Can you run a Hard Drive Diagnostic on this machine? can you get into the command prompt at all?

  • lloyd_pate Jul 13, 2010

    No to both questions. When I turn the computer on I get a dark page with startup instructions: to wit:

    safe Mode
    Safe Mode with Networking
    Safe Mode with Command prompt
    Last known good configuration
    Start Windows normally

    Regardless of which is selected, the next I see is the WindowsXP logo in color which stays for a few seconds then back to the instructions above.

  • lloyd_pate Jul 16, 2010

    No to both questions. When I turn the machine on all I get is a dark screen with white writing listing several options to restart windows - none of which work. Suggestions?

  • nancie1186 Jul 16, 2010

    Do you have your Operating System CD? If you do you can try re-installing windows; get into the recovery console; etc. Are you familiar with performing any of this?

  • lloyd_pate Jul 18, 2010

    Thanks for the "technical" assistance. LP

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You're welcome sorry I could not be of more help. Good Luck!

Posted on Jul 18, 2010

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Hi, this could be more serious than the computer shop thought! It could well be a failing hard drive, difficult to be sure without seeing it. I would take it back to the same computer shop, as they would hopefully only charge you for parts this time. Hope this helps

Posted on Jul 12, 2010

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