try reinstalling audio drivers
log on to
www.suppport.dell.com
click on drivers and downloads
enter your system's service tag
your system's service tag located at the bottom pannel of your system, turn it upside down you will find a bar coded sticker which has a 7 digit alphanumeric number
download latest audio drivers
save it on your desktop
go to device manager and uninstall audio drivers
restart your system
now install the latest audio drivers from your desktop
restart your system after installing the drivers
then check if the mic is working
thanks for the link but when I try to install it, I get an error message stating that the supported device is not found and the installation is aborted.
sound driver
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