Question about Heating & Cooling

1 Answer

I purchased a used Alen mobile air conditioner yesterday. It's model C360. It worked until about 5 this morning, then the water full light came on and a code E5 was flashing. What does that mean? How can I drain the tank. I had the tube attached to the back,but it did not drain.

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 528 Answers

Hi. Might be the sensor is having a problem. Here is the replacement part for the sensor. Click here. Make sure first that the tank has no water. if there is no water, it could be the sensor that is having the problem.

Posted on Jul 12, 2010

  • c_paetsch Jul 12, 2010

    We were able to drain the water using the lower drain, which is constant draining and does not use the pump. Is there a way to clear the error code? Or, does that mean there is still a problem? How hard is it to change the part? My husband is an industrial maintenance man and should be able to replace the part, if the code can't be cleared.

  • Archie Cruz
    Archie Cruz Jul 13, 2010

    if the water is constantly draining then the problem is the sensor. You need to replace that. It could be a factory defect since you just purchased the unit. Have Alen Technicians replaced that one for you. Opening the unit on your own might void the warranty.

    All the best.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

P2 code is on Alen AC portable unit. Have emptied tank, unplugged, reset and still have P2 code on.

I am not completely familiar with these units but I believe they use a float to determine condensate levels. This float may be stuck in the raised position.

Sep 13, 2014 | Alen C360 Portable Air Conditioner

1 Answer

Alen Portable Air Conditioner stopped auto draining water how to fix

The drain is most likely plugged with dirt, clean out the drain and the sump

Jun 30, 2017 | Alen C475 Portable Air Conditioner

1 Answer

I bought a Duacraft Mobile Air Conditioner 8000 last summer, today I came home to find the floor soaking wet, no warning light came on, I can't locate where particularly on the unit the water us coming...

inside the air conditioner there should be a tray for catching condensation fro the coil. it should be full of water. the water warning light on your model is at the top left on the temperature panel watch for it as this has happened to me several times as well.

Jun 15, 2011 | Heating & Cooling

1 Answer

Yesterday, I was texting my boyfriend... I was in the bath tub, but I was drying my hands off onto a towel... I didn't think much of it, because my phone has been dropped into the dogs water bowl by...

Try this :
Bring a hair dryer ,then remove your battery and sim card,then turn the hair dryer on (the hot air)
make the hair dryer focus on the phone from the battery side becuase there are some holes wich the
hot air can get inside the mobile and dry the mobile hard ware.
Make the hair dryer focus on the mobile for 5 minutes but be careful and make a distance between
the hair dryer and between the mobile to avoid damage the plastic mobile case becuase of hot air.

After five minutes turn the hair dryer off and wait until the mobile gets cold,then turn it on
This way is effective 50% to 90 %
If your mobile worked that means congratulations.
If it worked but not 100% that means there is improvement and keep drying it by the hair dryer as
i explained before,,,every dry for 5 minutes only.
But if it doesnt work at all ...that means your mobile needs a hardware repair and you have to send
it to a mobile repair store.

Jun 03, 2011 | Cell Phones

1 Answer

The unit is not cooling the room. Water is not draining out the water hose.


Here is a tip about troubleshooting your air conditioner...
There are many things that can cause your air conditioner not to cool…

Air Conditioner Trouble -Review the Possibilities


Aug 17, 2010 | Alen C400H Portable Air Conditioner

1 Answer

My c360 model hasn't been cooling the room like it used to. I don't know what the problem is.

First thing to check is a dirty filter. Maybe a dirty coil behind the filter. Do you have good air flow?

Jul 08, 2010 | Alen C360 Portable Air Conditioner

1 Answer

The E5 code is on, emptied the water tank; still on

AC Water Level Sensor for C475 and C360 Alen Portable Air Conditioners This is a replacement water level sensor for the Check out this sight. Good luck

Aug 31, 2009 | Alen C475 Portable Air Conditioner

1 Answer

We own a Jenn-Air JDB7900. This morning the

More then likely the washer control panel has failed.

Apr 24, 2017 | Jenn-Air 24 in. JDB7900 Built-in...

1 Answer

How to release water from unit

Here's the manual. There is a tank inside which is accesed by removing the panel. Remove this tank to empty the condensate.

May 27, 2009 | Alen C360 Portable Air Conditioner

Not finding what you are looking for?
Heating & Cooling Logo

Related Topics:

36 people viewed this question

Ask a Question

Usually answered in minutes!

Top Heating & Cooling Experts

Paul Carew

Level 3 Expert

3351 Answers

Mack Baxter

Level 3 Expert

383 Answers


Level 3 Expert

83081 Answers

Are you a Heating and Cooling Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides