Is there a way to take off the back of the printer where the paper comes out. Paper is jammed in the rollers and can't get to it.

HP printers frequently time how long a page takes to run through the machine. If it is too slow, they signal a jam error.

Try cleaning all the rollers and pinch wheels etc within the laser.

could actually be the paper your using. make sure your using at the very least multipurpose paper or laser paper. check to make sure your settings for paper is also set to regular paper and not cardstock or special paper or anything else

give this a try

1. Turn off the printer.
2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
3. Also open the back cover of the printer if this model has one.
4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
10. see alternative if the problem is still not solved.
    

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

reset by unplugging and then plugging back in, also make sure no paper is stuck in the rollers on top or the back....make sure all rollers are free of dust and if they have dust wipe off.....make sure you using the right type of paper and the printer itself isn't dirty....hope this helps

try resetting by unplugging and then plugging back in, then make sure no paper is jammed in the rollers...make sure rollers are clean and they are not worn down, make sure your using the right type of paper.

Hi Jacque,
I gather the paper has got into the fuser and cannot get into the output bin. Few things...
1. Clean output rollers. Are rollers moving?
2. Check gears on the fuser unit. Any broken or worn gears?
3. Check default paper size setting in printer, paper size setting on tray, paper size setting in printer driver and document page.
4. Leave the back door open. Does the printer still jams? If it does, see it could be paper pick up problem. Use different trays or the manual feed. Also the fuser unit could be the problem.
5. All else fails, replace the output assembly.

Rgds
S88

Rollers do not turn on!
Rollers are driven by a motor.
How is the printer telling you this information? (does the PC give an error, or the printer flash lights)

Does the paper make it out of the machine?

Is this "Rollers in the Back" the Fuser Unit?

is The Fuser unit is going bad,
if you open the back top cover, where it gets real hot, where the paper exit's, you should see two rollers, one orange, one either brown or black.. if that orange roller is damaged, has crease's, or covered with black toner, if the paper jams here alott, you probably need a new fuser unit. there is a pm kit available which includes the fuser and rollers, transfer, etc, which this site might have
http://www.all-laser.com/cgi-bin/webc.cgi/Menu_HP_maint.html

This video explains how to resolve a recurring paper jam on your product. It sounds like the rollers on the rear access door may not be working properly and are making jamming the paper as it starts to feed up into the printer? Check the rollers on your rear access door and see if they have some give in them and roll freely.

The samsung printer have three paper jam sensors. First (paper jam 0) after the feed rollers. Second (paper jam 1) at the left of the feed rollers and third (paper jam 2) at the fuser unit where it is hot. You can see the actuator between the two white rollers. Paper jam 2 is mainly cause by the scrappers out of position on the side of the upper heat rollers.You will have to clean it and put it back into position.

That is the problem, machine will show printer jam if paper feed rollers fail to pick up paper when requested, your machine sounds like it needs new paper feed roller or you can clean the paper feed roller with a slightly! damp cloth.

If no jam light shows when power is turn on and machine comes to ready and then you send a job to printer and it then shows jam then it is the feed roller or sometimes the feed clutch

If on the other hand it always show jam then there is or a switch is stuck.