Question about Canon PowerShot SX20 IS Digital Camera

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When i connect the camera to my computer with Vista i get an error message telling me that the usb device is not recognized or malfunctioning.

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Consider NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use Canon ZoomBrowser or any other photo cataloging program.

Posted on Jun 22, 2011

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When I connect my Canon PowerShot A3100 IS camera to either of two laptops via USB cable, I get an error message stating "USB Device Not Recognized - One of the USB devices attached to this computer...


I had this problem today and you might want to check this
from PC's menu = go to my computer right click and select properties
select device manager,
locate "canon camera" which may be under portable devices as mine was
There is either a plus or minus sign next to it. If it is negative as mine, delete this driver. Make sure your camera is off and unplugged before you delete it.
Plug camera in, turn on and the camera should download the driver again.
It worked for me - I'm not technically brilliant but basically, the driver wasn't working correctly.
If you can't find the same settings, call customer service - they were great.

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1 Answer

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Hi,
Try this first turn off your computer using shut down or pressing the power button and then unplug it from the wall outlet. Let it sit for about 30 minutes and then plug it back in.
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What operating system are you using?

If you have xp or vista, you can uninstall the software and transfer the pictures since these operating system has built in drivers.

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This solution worked for me when I got the USB device not recognized message:
http://www.infobarrel.com/USB_Port_Repair
It can be quite frustrating. I've heard that older computers are more likely to have the USB device not recognized message.

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Turn off the CPU unplug the power cable and all usb cables, let it sit for about 15-20 minutes. Plug power cable back in, turn on CPU, plug in your usb devices.

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Are you turning the camera on after you plug it in to your computer? You should do that with all your USB devices. Let me know if that helps. Feel free to rate my answer.

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Press and hold the lower volume button and plug it in to the computer simultaneously and keep holding the minus button until a box appears where the message of usb device malfunctioned and click on it. Then follow the instructions and it should be recognized.

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