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Hi there here's the steps on how to reset your cannon rebel xti's settings :)
1.Press the "Menu" button on the back of the Canon Rebel XT and to the left of the LCD screen to access the main menu. You will notice five tabs across the top of the screen.
2.Push the "Jump" button, which is located below the "Menu" button on the back of the camera, until the last tab is selected. The last tab is "Set-up Menu 2," and has a symbol of a wrench next to a hammer and a "2."
3.Press the down arrow button on the back of the camera until "Clear All Camera Settings" is highlighted, and then press the "Set" button. The "Set" button is located in the middle of the arrow buttons, which are found to the right of the LCD screen. A confirmation screen that reads "Clear All Camera Settings" appears.
4.Push the right arrow button to highlight "OK," and then press the "Set" button to reset all of the settings to their defaults.
Sounds like a broken LCD screen alright, it can happen from impact to the rear of the camera, or having something press up against it too hard.
To repair it's as easy as replacing the broken one with a new one. Canon will probably want $195+ for the repair, but we do it for $115 plus about $7 return shipping of the camera to you, so a savings of around $70!
If we can help, all you do is purchase the repair package on our site (just search for "XTI" in the search box) and then send in the camera with our repair form and we will take care of the rest.
Typical turn around time is about 2 weeks from when you send it out till when you get it back via US Priority Mail.
Hope this helps, if you have any questions please let us know! We can be found here: Darntoothysam com
Persenaly I would not attempt this repair my self, I learned that lesson the hard way, with an laptop. Specialy if the camera is still under warrenty as you will void it. However if not I would look on the net to see if I could get instructions on how to take the camera appart, and put the camera back togther again.
You can actually still keep taking photos with your camera without loosing the images. The XTi will never delete the images off a card unless you press the trashcan key and tell it to "delete all".
It's always good practice in these situations to have a memory card reader handy. You can pick up a compact flash reader for your XTi for about $14 at BestBuy or many other retaillers.
But to answer your question: Use the ZoomBrowser EX software that came with the camera. If your Picasa is set to automatically connect and download every time the camera is connected - temporarily disable it. That way it wont inturrupt Canon's software (which I prefer).
you will have to 'Play in Depth' with the help on the manual here to establish what it is you are doing that the camera not like.
For example if in load light conditions and you have set the camera to manual, then it could block if the manual setting does not suit the light condition prevailing.
So manual out and a good read through