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External drive is not being recognized. usb says there was an error...

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Does the USB port work with other devices?
If it does, then this external drive may have a bad circuit in it.
If it does not, then the USB port on the computer is not operating correctly.

Try the device on another computer or another usb port to see if you get the same error.

Posted on Jul 12, 2010

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Check Following Instructions:
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Did you Install The Software for this Device?

If not. Try plugging it in all the usb ports.
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Did you try the disk on a different computer to make sure the disk is functioning?
And if using a laptop, make sure that power is not an issue, an external power supply or 2 USB ports are always required.

Also check:
http://www.devicedriverfinder.com/blog/device-errors/external-hard-drive-troubleshooting

Maybe one of those troubleshooting suggestions can help you.

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Once it is recognized, Windows (XP?) should recognize it and install the drivers. If you are running an older OS, you probably need to install drivers for it first. But those would come with the drive (on a CD maybe).

Also check out:
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