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I have windows 7. Quite often the "protected mode" goes to an off position and the screen goes blank. How can I stop this ?

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  • billgarland Jul 16, 2010

    Looking for a response to my last comments.
    Would appreciate any additional advice.
    Thanks

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2 Answers

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  • Master
  • 977 Answers

Hi Bill!

I guess you're talking about the Protected Mode of Internet Explorer...
[Note that I CAN'T see your last comments that were specifically on other suggested solution(s) - but only the comments you've made on your own original post!]

Try the following:
A) Disable browser add-ons and toolbars:
1. On the menu, click Tools -> Internet Options.
2. Go to Pragrams tab and click on Manage Add-ons.
3. Disable ALL un-necessary/unused/unknown addons, but selecting them and clicking on the disable button.
4. When done, click Close, then OK.
5. Restart IE and see if the problem persists.

B) Clear browser's history:
1. On the menu, click Tools -> Internet Options.
2. While in the General tab, click Delete under browsing history; Click Delete again.
3. Close the browser and try again.

C) Reset to default settings:
1. On the menu, click Tools -> Internet Options.
2. Go to Advanced tab.
3. Click Restore Advanced settings.
4. Click Apply.
5. Click Reset and Reset in the pop up window.
6. Click OK.
7. Close the browser and try again.

D) Run an antivirus scan.

E) Run an antispyware scan.
You can use SuperAntiSpyware for that....

F) Download and run ComboFix. Use with caution! I recommend read this before using.

STILL nothing?!
Download, install and use Firefox, instead Of Internet Explorer; In my opinion, the best browser on the market!


ANYWAY, MORE INFO ABOUT YOU'RE PROBLEM/SOFTWARE USED ON YOUR COMPUTER WILL HELP ME PROVIDING A MORE ACCURATE SOLUTION, IF NEEDED!

Best regards and good luck,
Pelu.

Posted on Jul 16, 2010

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  • Microsoft Master
  • 6,487 Answers

Do this following steps in correcting the problem.

Step 1: Enable the Protected Mode for Internet Explorer and check if you can fix the issue.

1.Open Internet Explorer->Click on Tools->Internet Options->Under the Security tab check the box for “Enable Protected mode”.
2.Restart the Internet Explorer now and check.

Step 2: For protected mode to be turned on, you need to have User Account Control(UAC) enabled.

User Account Control (UAC) is a feature in Windows that can help you stay in control of your computer by informing you when a program makes a change that requires administrator-level permission. UAC works by adjusting the permission level of your user account. If you’re doing tasks that can be done as a standard user, such as reading e‑mail, listening to music, or creating documents, you have the permissions of a standard user, even if you’re logged on as an administrator.

Posted on Jul 12, 2010

  • 5 more comments 
  • billgarland Jul 12, 2010

    Under Internet Options : Security page



    There is Internet; local intranet; trusted sites and restricted sites.



    Should the "protected mode box" in all four be checked?

    Currently just the 1st and 4th are.



    Thanks

  • Mark Gil
    Mark Gil Jul 12, 2010

    Yes check all those boxes if possible.

  • billgarland Jul 13, 2010

    So I made the changes and no problem reappeared, yesterday.



    Then today it did.



    Any other suggestions?

  • billgarland Jul 14, 2010

    Haven't heard back. Does this mean you have no other thoughts?

  • Mark Gil
    Mark Gil Jul 14, 2010

    Did you perform this steps?

    Step 2: For
    protected mode to be turned on, you need to have User Account
    Control(UAC) enabled.

    User Account Control (UAC) is a feature in
    Windows that can help you stay in control of your computer by informing
    you when a program makes a change that requires administrator-level
    permission. UAC works by adjusting the permission level of your user
    account. If you’re doing tasks that can be done as a standard user, such
    as reading e‑mail, listening to music, or creating documents, you have
    the permissions of a standard user, even if you’re logged on as an
    administrator.



  • billgarland Jul 14, 2010

    I have assumed this feature has been present all along.

    There is one program I log into daily. When I do, I am notified that my permission is requested. When I follow thru, a box pops up "Do you want to allow the following program from an unknown publisher to make changes in this computer?"

    A "yes" puts me thru.



    Isn't this what you are taking about.

    If not, how do I get into the area you indicate?

  • billgarland Jul 15, 2010

    Your thoughts?

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