After a 24 hour charge, I began using my tmobile dash. Ive had it for two full days, and both days, at about 11pm the screen just turns off. Both times i took it out of my pocket, pressed the button to bring up the screen to unlock it but the screen would not turn on. I pressed every button but nothing would turn it on. The light still blinks as though its still on though. My initial thought was that it hibernated at night to save power, but now that i found nothing of that sort on my phone applications it leads me to believe thats not the case. is it defective
Suggest that if you got the phone through T-Mobile, return it and get a different brand altogether.
I have been having the same problem with my phone which I have had for about 14 months and since it is out of warranty, there is nothing that can be done. Suggestions from getting a new battery to getting a new charger have been made. I have replaced battery and charger and still no fix. To use, I have to be plugged in at all times. I am faced with having to buy a new phone.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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This is extreme, but my Dash phone is alive again. After pushing the
power button HARD! for an hour, I broke the button, and pushed it
inside the phone. I ripped the button out of the phone with a knife,
and carved away the plastic so I could see the circuit board inside.
(about a 1/4" x 1/4" hole). Looking in, there are 2 empty holes in the
middle -the former mounting legs for the button. To the left are 2
leads (solder points), to the right there are 3 solder points. Using a
screwdriver, I jumped (made a connection) with the 2 leads closest to
the edge of the phone...ie: 1st solder joint to the left of the holes,
and 1st solder joint to the right of the holes, and it powered up. I
will cover the hole with black electrical tape. I build prototypes for
architects for a living, so this is a successful solution.
I tried using a the google mail java app on my tmobile dash. It froze up on me, and when i turned it back on it just stays at the "tmobile" splash screen. I have tried using the soft key and power button reset but it doesnt work. What's weird is that it wont power down unless I take the battery out. It powers on, shows the tmobile splash screen, then freezes. Is there any other way to reset it or is it totally bricked? I bought it new off craiglslist so tmobile wont replace it for me cause I'm using it unlocked on cingular.
Ok bro I know I am a bit too late to help you with this problem but someone else may benefit from these directions. I see most places online only have half advice about this very common problem with T-mobile Dash.
This is what you need to do, you have to do a hard reset exactly like "reviel" mention. Also like he said timing is essential but the trick is that you need to show some patience through the process.
Note: Please read the directions completely before doing anything for better results.
Step 1: Take your battery out and shut off your phone Step 2: Press and hold the two soft key buttons. Step 3: Press and hold the power button for exact two seconds, 1001, 1002 and release, but continue to hold the two soft key buttons. Step 4: Within seconds a black screen with some text will come up asking you to confirm if you wanna delete everything; and right then you let go of your soft key buttons and press the green call button (also known as the "send key"). Step 5: You are done but not really, your job now is to find something else to do and leave your phone alone for at least 2 minutes. Eventually if you don't have a SIM in it, it will prompt you for it and you click the soft key to choose "OK"; also, it will ask you to confirm to restart and you click the soft key to chose "Done" for it.
Wait a minute for it boot up and overall it should do it.
This happen to me more than once, the latest today (may 25 08)at 9pm. Tmobile will tell you how sorry they are and that's about it. I am on my second dash and second battery.
Try to hold both top keys (between call green and hung up red) while you are pressing on the shut off switch for 2 seconds. Whe it comes back to life, everything will have erased but supposedly, the phone will be like new.
I am collecting names and emails of people who are fed up with the Dash and Tmobile. Write to me email@example.com
Mine does the samething. I'm running 6.1 and have found the problem to be the system fails to read the sd card on boot. When I reset my memory I don't put the sd card in until the system has booted back to the start screen. Works fine everytime.
I tried the new battery and thought it worked and posted it to this site...and, after about 30 hours the same thing happened. It's either the phone or the software, but, since the problem began 15 months after I bought the phone, I tend to think it's the phone, not the battery or the software. I'm going to try to contact HTC since T-Mobile is useless.
I would call them at 1-800-t-mobile to make sure your service is set up correctly (if it isn't it may explain why it takes so long to locate the network) or you could use their customer care site at http://www.t-mobile.com/Contact.aspx to find a store that will replace/repair it for you.