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I have a acer aprire one 532h. It came with windows 7 starter on it. I upgraded it to windows 7 home premium. It loaded ok but I can't get on the internet now. I click the Internet Icon It says ''Connecting through WAN Miniport(PPPOE)''. Then it says ''Error 651: The modem has reported an error''. I don't know what to do.

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This seems to be a known bug in Windows 7 that is being worked at. However, you can workaround this problem.
The RAS PPPoE driver file “raspppoe.sys” found under c:/windows/system32/drivers folder seems to be the root cause of the problem. Fortunately, we can workaround the problem simply by renaming the original raspppoe.sys file to something like “raspppoe_orig.sys” .


Posted on Jul 12, 2010

  • 9 more comments 
  • ironsides Jul 12, 2010

    I just did this and a box opend up and said " File Access Denied" Also " You require premission from TrustedInstaller to make changes to this file". What more can I do? Thank you

  • ironsides Jul 12, 2010

    I.m sorry I am new to this, Is there anything more I can do to fix this problem ?

  • Mohammed Rizwan
    Mohammed Rizwan Jul 12, 2010

    1. Disconnect the modem (if its connected) and other USB devices connected.

    2. Boot in Safe mode. (Turn the machine OFF, the moment you turn it on; keep tapping the F8 key you will see an option to enter into Safe Mode).

    3. Disable the Network connection.

    • Open Network Connections by clicking the Start button, clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections

    • To disable the network adapter, click Disable. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    4. Now attempt to rename the file. (Do not delete it).

  • ironsides Jul 12, 2010

    After I get to "Network and Internet" It says "There are no items to display". It will display items in the other categories eg.. Hardware and Sound, Programs, User Accounts etc... Any thoughts ?

  • Mohammed Rizwan
    Mohammed Rizwan Jul 12, 2010

    Thats fine..I believe you have selected "Safe Mode" that why there are no items.Network options are listed only if you select "Safe mode with Networking". You may go ahead and try renaming the fine. Please let me know the status.

  • ironsides Jul 12, 2010

    I tryed agin in "Safe Mode" and the same thing with the box that opens and says "You require premission from TrustedInslaller..." Did you whant me Boot in "Safe Mode with Networkig" and try to rename or no?

  • Mohammed Rizwan
    Mohammed Rizwan Jul 12, 2010

  • ironsides Jul 12, 2010

    I am not on the internet with the notebook I am trying to fix. I am on a different computer. Could I put that download on a flash drive stick and then put it on the notebook? Or do you want me to do something different ?

  • Mohammed Rizwan
    Mohammed Rizwan Jul 12, 2010

    Yes please download this on flash drive and try on the acer notebook. Let see how it goes.

  • ironsides Jul 12, 2010

    I did all that you told me to do, I still get the same message when I try to get on the internet. I guss I will have to take it to a computer repair service. Thank you for your help.

  • Mohammed Rizwan
    Mohammed Rizwan Jul 12, 2010

    It's an Known bug in windows 7. We have tried all possible workarounds, try contacting the Network service provider they should have PPoE driver conflicting solution.



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