Question about Acer Computers & Internet

1 Answer

I have a acer aprire one 532h. It came with windows 7 starter on it. I upgraded it to windows 7 home premium. It loaded ok but I can't get on the internet now. I click the Internet Icon It says ''Connecting through WAN Miniport(PPPOE)''. Then it says ''Error 651: The modem has reported an error''. I don't know what to do.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 731 Answers

Hi

This seems to be a known bug in Windows 7 that is being worked at. However, you can workaround this problem.
The RAS PPPoE driver file “raspppoe.sys” found under c:/windows/system32/drivers folder seems to be the root cause of the problem. Fortunately, we can workaround the problem simply by renaming the original raspppoe.sys file to something like “raspppoe_orig.sys” .




Regards
Riztech


Posted on Jul 12, 2010

  • 9 more comments 
  • ironsides Jul 12, 2010

    I just did this and a box opend up and said " File Access Denied" Also " You require premission from TrustedInstaller to make changes to this file". What more can I do? Thank you

  • ironsides Jul 12, 2010

    I.m sorry I am new to this, Is there anything more I can do to fix this problem ?

  • Mohammed Rizwan
    Mohammed Rizwan Jul 12, 2010


    1. Disconnect the modem (if its connected) and other USB devices connected.

    2. Boot in Safe mode. (Turn the machine OFF, the moment you turn it on; keep tapping the F8 key you will see an option to enter into Safe Mode).

    3. Disable the Network connection.


    • Open Network Connections by clicking the Start button, clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections

    • To disable the network adapter, click Disable. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    4. Now attempt to rename the file. (Do not delete it).

  • ironsides Jul 12, 2010

    After I get to "Network and Internet" It says "There are no items to display". It will display items in the other categories eg.. Hardware and Sound, Programs, User Accounts etc... Any thoughts ?

  • Mohammed Rizwan
    Mohammed Rizwan Jul 12, 2010

    Thats fine..I believe you have selected "Safe Mode" that why there are no items.Network options are listed only if you select "Safe mode with Networking". You may go ahead and try renaming the fine. Please let me know the status.

  • ironsides Jul 12, 2010

    I tryed agin in "Safe Mode" and the same thing with the box that opens and says "You require premission from TrustedInslaller..." Did you whant me Boot in "Safe Mode with Networkig" and try to rename or no?

  • Mohammed Rizwan
    Mohammed Rizwan Jul 12, 2010



  • ironsides Jul 12, 2010

    I am not on the internet with the notebook I am trying to fix. I am on a different computer. Could I put that download on a flash drive stick and then put it on the notebook? Or do you want me to do something different ?

  • Mohammed Rizwan
    Mohammed Rizwan Jul 12, 2010

    Yes please download this on flash drive and try on the acer notebook. Let see how it goes.

  • ironsides Jul 12, 2010

    I did all that you told me to do, I still get the same message when I try to get on the internet. I guss I will have to take it to a computer repair service. Thank you for your help.

  • Mohammed Rizwan
    Mohammed Rizwan Jul 12, 2010

    It's an Known bug in windows 7. We have tried all possible workarounds, try contacting the Network service provider they should have PPoE driver conflicting solution.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Acer aspire one nav50 how to install windows on new hard drive


To install windows on a hard drive you have to boot from a CD with windows XP on, after which it will ask you to press a button.
After which you can follow the setup instructions in windows XP.

Mar 01, 2012 | Acer Aspire One PC Notebook

2 Answers

Upgrading to windows 7


When you first boot from the win 7 disc there is a option to format or delete a partition.Do both.This will erase all vista information and allow only win7 to be installed.

Nov 03, 2011 | Gateway LX6820-01 Desktop PC

1 Answer

I cannot change the background of my pc..it's aspire one d255 (notebook)..it's got windows 7 starter.. i need help. thank you very much


You can't change the background in W7 Starter because it is not allowed in that version. You will need to upgrade to Home Premium. There are a slew of free third party programs that you can install to enable you to change the background, but it comes at a price; they slow down the computer. If you want to try one, just do a search for "change background in windows 7 starter".

Dec 22, 2010 | Acer Aspire One PC Notebook

1 Answer

I have the acer5715/5315 series abd it crashed. I had it fixed and the guy put windows 7 so now none of my acer programs work. How can I get these to work with windows 7


Operating System Windows XP Professional with Service Pack 2
Windows XP Home with Service Pack 2
Windows Vista Home Premium
Windows Vista Home Basic
Windows Vista Starter

1. Before upgrading to windows 7, you must check the specification of your acer aspire 5315.

2. Windows 7 is better than windows vista but if you are really wanted those acer programs to work. You have to downgrade your operating system from your previous operating system.

Nov 15, 2010 | Acer Aspire 5315 Notebook

2 Answers

I have recently instaled windows seven on mu acer aspire 7730 but the crystal eye web cam will not work can you help. graham


I would say you should contact acer website ( but i have a link for you here http://global-download.acer.com/GDFiles/Driver/Camera/Camera_Suyin_5.2.7.1_W7x64W7x86_A.zip?acerid=633918869216423531&Step1=Notebook&Step2=Aspire&Step3=Aspire%207730&OS=742&LC=en&BC=Acer&SC=PA_6

Copy and paste it you should download it but it depends on the window 7 you upgraded too ( they have starter,Home Basic,premium and Ultimate) the link i gave you is basic ok?

Feb 25, 2010 | Acer Aspire 5500 5570-2609 Laptop

2 Answers

How to change my wallpaper cause mine wont let me for some reason


ok, listen carefully. i was trying to figure out how to change my background, cuz i have the acer aspire with windows 7 starter, and with starter, you just not allowed 2 change your background, but if you upgrade to anything higher than starter you can change your background. so theres a way to get free windows home primium. whatyou do is go 2 control panel, then go click on "windows anytime upgrade" then click on enter upgrade key. then ente this code below. just copy and paste it.

RHPQ2-RMFJH-74XYM-BH4JX-XM76F


after that it will upgrade you from windows 7 starter, to windows home premium. for FREE!!! it will probably take about 10 or 15 mins for it 2 fully upgrade. your laptop will restart like twice. then log on your laptop, and some stuff will pop up, telling you about home premium, just ignore it. then, after that all you gotta do 2 change your background is click on a picture and hit set as background. oh yeah, the first time i set a pic for my background it sorta put it way at the top, if it does that 2 u, just go 2 ur pictures folder n "my computer" and right-click on the picture you want to set your background as, and click "edit" it will then take you to the paint mode, after that click on like the little arrow in the top left corner, then go down to set as background, click the little arrow next to it, and then click the last option in the drop box, it says "center" then.....there you go! you go a like $150 kit. FREE. email if you got any questions or cant figure it out. yuh_girl_kk@yahoo.com

Dec 30, 2009 | Acer Aspire One PC Notebook

3 Answers

My Acer aspire x3200 Home Premium will not let me upgrade to windows 7 home premium.Installation failed.


Sometimes you're better off to uninstall the old OS, and then install the upgrade. If you have files to save, store them on removable media, then format the drive, then install the upgrade. During the process, it will ask for the VISTA product key, and the windows 7 product key

Oct 29, 2009 | Microsoft Windows Vista Home Premium...

2 Answers

I need a serial number from a acer notebook running windows vista premium/home premium. Mine is a 751h and runs basic, so they won't ship me the free upgrade. However, there are videos all over the...


The free upgrade is sent out by the laptops manf. directly to you as long as you bought the laptop in the past 4 months. It is regardless of the current version of Windows Vista that you are running. According to an article found here

"Acer says "shipments will begin in increments. All orders will be handled on a first-in, first-out basis." So if you bought a computer last week, you could be at the end of a long line."

Best you can do at the moment is just wait, your not going to be able to do much till Acer ships out that upgrade. Even if you did install Windows Vista Premium, you would be stuck till you got the Windows 7 from the manf.

Oct 22, 2009 | Acer Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

87 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18392 Answers

Mohammed Ebrahim M
Mohammed Ebrahim M

Level 3 Expert

633 Answers

Steve Sweetleaf
Steve Sweetleaf

Level 3 Expert

1144 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...